Customer Service Representative

Responsibilities:

• Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
• Research customer concerns using internal systems to identify accurate solutions.
• Document interactions accurately and escalate complex issues appropriately.

Qualifications:

• High School Diploma and proven customer service experience.
• Excellent communication and organizational skills.
• Proficiency with technology and ability to navigate multiple software systems.

Additional Information:

• Bilingual or multilingual capabilities are a plus.
• Experience with CRM systems or contact center environments preferred.
• Must be able to work independently and collaboratively.