Customer Care Supervisor

About the Role:

• You will be the liaison between customers and the company, resolving concerns and ensuring every interaction is handled with professionalism and urgency.
• You will work closely with customers, managers, technicians, and vendors to identify trends and improve the customer experience.

What You'll Do:

• Handle customer inquiries, account updates, and transactions accurately and in a timely manner.
• Respond primarily by phone with some email, and resolve concerns on the first call whenever possible.
• Maintain customer review reporting, respond to comments, and escalate unresolved issues as needed.

What We Offer:

• Medical, dental, vision, and pet insurance, plus a 401(k) with 4% company match.
• PTO, paid holidays, paid wellness time, employee discounts, and continuous training.
• A fast-paced environment where you can grow your career.

What You Need:

• High school diploma or GED preferred and at least 3 years of customer service experience.
• Strong communication, problem-solving, and organizational skills, plus computer skills in MS Office and ServiceTitan.
• Ability to type at least 40 WPM and pass a background check.