Customer Service Representative, Member Care

What You'll Do:

• Handle inbound calls and chats from members about benefit amounts, plan benefits, and getting money back.
• Resolve member issues and complaints with empathy, accuracy, and a positive attitude.
• Maintain detailed, accurate records while following established policies.

What You'll Bring:

• People-first communicator who can answer questions clearly by phone and in writing.
• Detail-oriented problem solver who helps members navigate plans creatively and thoroughly.
• Adaptable and resilient in a fast-moving, ever-changing environment.

What You'll Get:

• Competitive hourly wage of $20.00 with medical coverage from day one.
• $50 monthly toward internet and $50 monthly toward phone reimbursement.
• The opportunity to make an impact at a rapidly growing, mission-driven company.