Member Advocate (Employee Benefits)

Job Overview:

• Be the first line of support for IMA's benefit plan members, answering questions and resolving issues with empathy and precision.
• Work in a collaborative, team-oriented environment where your insights help improve the member service model.

Responsibilities:

• Answer incoming calls, perform outreach, and build rapport with client representatives and individual members to discuss their questions and issues.
• Research issues, communicate with providers, insurance carriers, and plan administrators, and set expectations for follow-ups and outcomes.
• Document conversations, run data reports, track utilization, and lead onboarding calls to support clients and internal teams.

Qualifications:

• High school diploma or equivalent with 3–5 years of experience in a service or call center capacity.
• Working knowledge of employee benefits and insurance industry, plus ability to interpret insurance contracts.
• Excellent organizational and communication skills with a proven track record of delivering excellent customer service.

Benefits & Culture:

• Competitive salary, annual performance bonus, and stock purchase opportunities.
• Robust benefits package including medical, dental, vision, 401(k), PTO, and flexible work options.
• Employee-owned company recognized nationally as a best place to work, with focus on diversity, equity, and inclusion.