Commercial Health Call Center Representative

Role Summary:

• The Customer Service Representative manages inbound and outbound calls and emails, providing accurate information on commercial health plan benefits, eligibility, claims, and billing.
• Requires at least two years of customer service experience supporting a commercial health plan and residency in the US in CST or EST time zones.

Qualifications:

• High school diploma or equivalent and 2+ years of commercial health plan customer service experience required.
• Working knowledge of CPT, ICD-10, HCPCS, and Revenue Codes; Microsoft 365 proficiency required.
• Preferred: Associate's or Bachelor's degree in business or healthcare, and experience with Claims, Medical Management, or Salesforce.

Benefits Package:

• Competitive salary of $55,000 per year, comprehensive health, dental, and vision insurance, and life and disability coverage.
• Retirement savings plan with company match, generous time off, professional development opportunities, and a flexible remote work environment.