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Overview:
- Patient-focused organization enhancing health through care, research, and education.
- Integrated academic health system with five hospitals and over 1,600 providers.
Responsibilities:
- Answer phone inquiries from members and providers in a call center environment.
- Explain claims adjudication, benefits, eligibility, and provider network status.
- Resolve problems and document calls for one-call resolution.
Qualifications:
- One year of customer service experience required.
- Strong computer competency and communication skills.
- Detail-oriented with problem-solving abilities.
Work Environment:
- Sedentary office setting with minimal physical exertion.
- Remote setup with day shift hours from 10:30am to 7:00pm.
University of Utah Health Plans
University of Utah Health is an integrated academic healthcare system with five hospitals, eleven community health centers, and a health plan serving over 200,000 members. It is nationally ranked for research and quality, with over 2 million patient visits annually and a culture of collaboration, excellence, and respect.