Monitor team performance, review service metrics, and implement process improvements
Splash Financial is a financial technology company that helps consumers explore smarter borrowing options and connects them with lending partners through a digital platform. The company fosters a collaborative, customer-focused culture with an emphasis on innovation, operational efficiency, and continuous improvement.
Handle inbound calls from customers with active or inactive bankruptcy cases and manage escalated situations effectively.
Provide accurate mortgage account information and investigate account issues to identify root causes and coordinate resolutions.
Support Bankruptcy Customer Service Specialists with guidance while maintaining accurate records and collaborating with internal teams.
The company provides mortgage servicing support to homeowners, including those navigating bankruptcy proceedings. It fosters a collaborative, customer-focused culture with a strong emphasis on regulatory sensitivity and operational efficiency, offering remote work flexibility and opportunities for career growth.
Lead daily operations of the SPOC department, ensuring compliant, efficient, and customer-focused loss mitigation and borrower assistance.
Manage, coach, and develop supervisors and staff, driving performance, workforce planning, and process improvement.
Partner with Compliance, Legal, Quality, Training, and Operations to implement regulatory changes and mitigate risk.
LoanCare is a full-service mortgage loan subservicer that helps banks, credit unions, and homeowners with loan servicing and loss mitigation. Backed by Fidelity National Financial, a Fortune 500 company, it fosters a culture of integrity, innovation, and collaboration.
Manage an individual pipeline of loans and review weekly
Handle inbound and outbound calls to negotiate payments and resolve escalations
Explain loss mitigation options and serve as point of contact for active-duty military
LoanCare is a full-service mortgage loan subservicer that supports banks, credit unions, and homeowners. Backed by Fidelity National Financial, the company subservices over 1.8 million loans across all 50 states and fosters a collaborative, growth-oriented culture.
Handle customer inquiries, account updates, and transactions accurately and in a timely manner.
Deliver 5-star service and resolve customer concerns on the first call while working with customers, managers, technicians, and vendors.
Track 5-star reviews, create reports, identify trends, and recommend process improvements.
T3 Services Group is a home services company providing plumbing, HVAC, electrical, and related services. They pride themselves on being the best in the business and offer a supportive culture with training and career development.
Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
Process customer transactions including payments, refunds, and account updates with accuracy.
Meet or exceed established KPIs such as call handling time, first-call resolution, and transaction accuracy.
Cubic delivers technology solutions in transportation and defense, simplifying daily journeys and promoting mission success. With over 5,000 employees worldwide, the company is committed to an inclusive workplace and diversity.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Utilize web-based tools to efficiently resolve inquiries and ensure a seamless, positive customer experience.
De-escalate issues, escalate when necessary, and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.
Lead and support daily team operations, providing coaching, guidance, and professional development to team members.
Manage workflows, staffing, and performance to ensure service levels, KPIs, and quality standards are consistently met.
Coordinate training and process improvements while handling escalated customer issues with empathy and sound judgment.
Our partner provides insurance operations and customer-focused services across the United States. The company fosters a collaborative, inclusive culture centered on continuous improvement, employee development, and integrity.
Manage a high volume of inbound calls and guide prospective customers through the loan application process.
Follow up with customers to encourage application completion and maintain accurate account records.
Deliver exceptional customer service with clear, professional, and empathetic communication.
Enova International is a financial technology company providing online financial services through AI and machine learning to create accessible credit for non-prime consumers and businesses. It is a values-driven organization focused on inclusion, culture, and employee development.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Supervise a team of customer support specialists, providing coaching, feedback, and training.
Monitor queue health, ticket volumes, and SLAs, adjusting as needed.
Track performance metrics like CSAT and resolution time, and conduct QA reviews.
Tapcheck is a digital platform that provides on-demand pay, allowing employees to access earned wages early. The company is a fast-growing startup with a team that values humility, grit, and continuous improvement, focusing on financial wellness and business productivity.
Lead and mentor the customer support team to resolve issues and meet SLA targets.
Build strong customer relationships, guiding onboarding, adoption, and retention.
Identify upsell opportunities and collaborate with sales and marketing teams.
Yellow Labs Software, Inc. develops CustomBooks, a global Cloud ERP product for businesses. The company operates remotely and focuses on customer success and support.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Lead strategic growth and operational performance for Lenders One's credit reporting and related service offerings.
Manage vendor partnerships, member relationships, and regulatory compliance across credit services.
Drive product implementation, team development, and industry leadership to enhance member adoption.
Lenders One is a leading national mortgage cooperative serving independent mortgage bankers, banks, credit unions, and financial institutions across the United States. It fosters a collaborative, entrepreneurial environment with executive visibility and a focus on delivering measurable value to its members.
Manage and develop a fully remote team of Loan Assistants, overseeing the bridge loan process from setup through post-closing.
Set goals, monitor performance, and provide coaching, mentoring, and training to ensure high-quality service.
Collaborate with cross-functional partners to improve workflows, update procedures, and maintain consistent service levels.
This company provides mortgage lending services, specializing in bridge loans. It operates a remote-first, collaborative culture focused on learning, innovation, and continuous improvement.
Own customer issue resolution and drive clear communication until problems are fully resolved.
Build strong customer relationships and coordinate with Sales, Marketing, and Support to deliver seamless experiences.
Mentor junior team members and champion best practices in a collaborative remote environment.
Our partner is a technology company focused on delivering software solutions and exceptional customer experiences. The organization fosters a collaborative, remote-first culture with a strong emphasis on continuous learning, transparency, and customer success.
Dedicated to delivering exceptional customer service experiences.
Strong communication and interpersonal skills with ability to lead and inspire teams.
Opportunity for professional growth and development in a flexible work-from-home role.
Global Elite Empire Consultants is a third-party recruiting firm specializing in client services. The culture emphasizes flexibility, work-life balance, and supportive mentorship for team members.
Handle over 100 calls per day and schedule appointments for office, lab, and nurse visits.
Take detailed messages based on provider protocols and multitask across multiple offices.
Use independent judgment to prioritize urgent versus routine matters.
Silver Cross Hospital is a healthcare organization committed to providing exceptional patient care and community services. They foster a culture of excellence and offer a comprehensive benefits package to support their employees.
Deliver exceptional customer service to EQ Bank customers by identifying their banking needs and providing accurate information.
Handle large volumes of inbound calls and chats while maintaining best-in-class service standards and meeting response SLAs.
Own the digital onboarding experience and support customers through successful account setup and issue resolution.
Equitable Bank is a Canadian challenger bank that offers innovative banking solutions to Canadians. With over 800,000 customers and more than 50 years of history, the company fosters a curious and adaptive culture that challenges the status quo.