Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Provide timely guidance to Travel Support Consultants on customer issues, escalations, and operational questions.
Monitor queues, service levels, and handovers to ensure consistent application of processes and clear ownership.
Support team development through file reviews, feedback, huddles, and collaboration with leadership to improve processes.
Range Group is a travel company focused on delivering consistent customer experiences through land operations. The company fosters a collaborative environment where leadership supports frontline teams and emphasizes process adherence.
Lead and mentor the customer support team to resolve issues and meet SLA targets.
Build strong customer relationships, guiding onboarding, adoption, and retention.
Identify upsell opportunities and collaborate with sales and marketing teams.
Yellow Labs Software, Inc. develops CustomBooks, a global Cloud ERP product for businesses. The company operates remotely and focuses on customer success and support.
Guide a team of customer support specialists to deliver exceptional 24/7 support for small trucking businesses.
Drive process improvements and collaborate cross-functionally to resolve recurring customer issues.
Monitor interactions for quality assurance and provide frequent feedback to team members via 1:1s.
Mudflap modernizes the $1 trillion trucking industry by helping over 100,000 small businesses save on fuel. This profitable fintech platform processes billions in annual payment volume and is backed by top-tier venture investors, fostering a fast-paced, customer-obsessed culture.
Lead and develop a team of 8-10 overnight Customer Support Specialists to deliver world-class customer experiences.
Use data and KPIs to drive measurable improvements in satisfaction, quality, productivity, and efficiency.
Own hiring, coaching, and compliance while fostering a culture of accountability and continuous improvement.
Cherry is a fast-growing FinTech that provides a simple, fast, and inclusive Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs and backed by top investors, the company is fully remote and focused on innovation and exceptional customer experience.
Act as a player-coach, directly supporting customers while guiding and developing the support team.
Monitor metrics, provide feedback, and drive team productivity through documentation and training.
Collaborate with Customer Success, Product, and other teams to improve the overall customer experience.
SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. As part of a global team, they foster a positive, collaborative, and high-performing environment.
Build, scale, and lead AssetWatch's support organization, managing 20+ support managers and engineers across time zones.
Drive support quality, reduce resolution times, and lead AI integration for productivity gains.
Lead support reorganization into Tier 1 and Tier 2 specialized teams with performance metrics.
AssetWatch powers manufacturing uptime through condition monitoring for global manufacturers. We are a devoted and capable team of world-renowned engineers and business leaders, growing rapidly and building the future of predictive maintenance.
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability.
Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements.
Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.
Lead the quality, efficiency, and people strategy for a multi-tier customer support organization across all channels.
Build and sustain QA frameworks, career paths, and coaching programs that drive CSAT and team performance.
Partner cross-functionally to translate support insights into product improvements and scalable operations.
Tekmetric is an all-in-one cloud-based software platform that helps auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown into a leading industry solution with a culture built on transparency, integrity, and a service-first mindset.
Lead day-to-day performance of a global Customer Success team, ensuring high-quality support across queues.
Drive retention and sales results through coaching, QA, and data-informed performance improvements.
Partner cross-functionally to improve service quality, processes, and automation.
iRESTORE is a fast-growing direct-to-consumer brand in beauty and wellness, offering FDA-cleared red light therapy solutions for hair regrowth, skin, and body care. Featured in Forbes and WIRED, the company fosters a collaborative, data-driven culture focused on innovation and ownership.
Lead and grow a frontline support team helping veterinary clinics and pet parents succeed with our products.
Modernize workflows with automation and AI to increase first-contact resolution.
Use data and customer insights to drive product improvements and coach the team.
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app for veterinary clinics. The company emphasizes transparency, fair pay, and a supportive culture with professional development.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Manage and grow a team of 3 to 7 technical support specialists through 1:1s, mentorship, and quarterly growth alignments.
Own OKRs and drive quality through ticket reviews, process documentation, and AI-assisted QA.
Serve as an escalation point and partner cross-functionally with sales, product, and engineering to advocate for clients.
Boostlingo is a leading language technology platform powering interpretation and translation services for healthcare, legal, government, and enterprise clients worldwide. Named an Inc. Magazine Best Workplace for four consecutive years, we are a high-growth, mission-driven team with a fun, energetic culture and robust benefits.
Lead, mentor, and develop a team of Software Support Engineers, running 1:1s and performance reviews.
Act as an escalation point for high-risk tickets, lead incident response, and monitor support metrics.
Work closely with cross-functional teams to share customer insights and drive continuous improvements.
The Adaptavist Group is a global family of companies with a common goal of helping businesses be better through teamwork, technology, and processes. They deliver enterprise software and services across ecosystems like Atlassian, AWS, Slack, GitLab, monday.com, and Aha!, with a remote-first culture and a focus on diversity.
Supervise call center teams to ensure customer experience specialists meet performance standards.
Manage daily operations and monitor correspondence for feedback.
Mentor and develop customer experience specialists while upholding professional conduct.
LoanCare is a leading mortgage loan subservicer serving banks, credit unions, and homeowners. Backed by Fortune 500 Fidelity National Financial, it offers a culture of integrity, innovation, and collaboration.
Provide customer support to nonprofits, schools, and libraries across multiple channels and work each issue through resolution.
Onboard new accounts, train customers on products and services, and process orders and account transactions.
Document workflows in CRM, track key metrics, and prepare reports for the Senior Manager of Operations.
Mission Telecom is a nonprofit wireless broadband provider and grantmaking foundation that partners with nonprofits, schools, and libraries to close the digital divide. The company fosters an environment of innovation, collaboration, and purpose-driven work.
Own and resolve complex escalated customer issues, serving as the senior expert on the Support team.
Lead cross-functional projects and mentor team members while driving process improvements.
Use Zendesk, JIRA, and data tools to identify trends, reproduce bugs, and build solutions.
H1 provides a healthcare data and AI platform that informs doctor interactions globally to improve patient outcomes. The company is mission-driven, values diversity, and works with leading biotech and life sciences companies.