Support Supervisor
Remote regions
USBenefits
Unlimited PTO
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Team Management:
- Directly supervise support specialists across Tier 1 and Tier 2.
- Conduct 1:1s, provide real-time coaching, and support onboarding.
Operational Oversight:
- Monitor queue health and adjust resources in real time.
- Manage schedules and serve as first point of escalation.
Performance & Quality:
- Track key metrics like CSAT and response times.
- Conduct QA reviews and identify trends for improvement.
Process & Communication:
- Communicate updates and collaborate cross-functionally.
- Contribute to documentation and knowledge base.
Tapcheck
Tapcheck is a digital platform that provides on-demand pay, allowing employees to access earned wages early. The company is a fast-growing startup with a team that values humility, grit, and continuous improvement, focusing on financial wellness and business productivity.