Customer Support Manager
Benefits
Unlimited PTO
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About the Role:
- Lead a team of 8-10 overnight specialists and own team performance.
- Deliver exceptional customer support in a fully remote FinTech environment.
Key Responsibilities:
- Hire, coach, and develop high-performing support talent.
- Use data and customer feedback to drive operational improvements.
- Ensure compliance with policies and regulatory requirements.
Qualifications:
- 1+ years managing frontline support teams.
- Experience with CSAT, quality assurance, and productivity KPIs.
- Strong ownership, communication, and problem-solving skills.
Compensation & Benefits:
- $135,000 base salary plus $20,000 target bonus ($155,000 OTE).
- Flexible time off, equity, medical/dental/vision, and company retreats.
Cherry Technologies, Inc.
Cherry is a fast-growing FinTech that provides a simple, fast, and inclusive Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs and backed by top investors, the company is fully remote and focused on innovation and exceptional customer experience.