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What You'll Do:
- Own complex, escalated issues from start to finish and escalate appropriately when needed.
- Lead small project teams, set milestones, and coordinate work across departments.
- Mentor and coach team members and maintain technical documentation and SOPs.
About You:
- You're the go-to person for hard problems, with 6+ years in customer-facing support.
- You have experience leading projects, mentoring others, and working independently.
- You care about customers first and thrive in a fast-paced SaaS environment.
Requirements:
- Authorized to work in the US without sponsorship.
- 6+ years in customer support with 2+ years at a senior/lead level.
- Experience with Zendesk, JIRA, and cross-functional project leadership.
Compensation & Benefits:
- $65,000 to $80,000 per year plus equity in Restricted Stock Units.
- Full suite of health insurance, generous PTO, wellness holidays, and retirement options.
- Opportunity to work with leading biotech and life sciences companies.
H1
H1 provides a healthcare data and AI platform that informs doctor interactions globally to improve patient outcomes. The company is mission-driven, values diversity, and works with leading biotech and life sciences companies.