Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Deliver expert frontline customer support through email, live chat, and video calls.
Lead strategic initiatives to improve support workflows, customer satisfaction, and operational efficiency.
Partner with product managers and mentor colleagues to share insights and enhance team knowledge.
Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.
Own customer issue resolution and drive clear communication until problems are fully resolved.
Build strong customer relationships and coordinate with Sales, Marketing, and Support to deliver seamless experiences.
Mentor junior team members and champion best practices in a collaborative remote environment.
Our partner is a technology company focused on delivering software solutions and exceptional customer experiences. The organization fosters a collaborative, remote-first culture with a strong emphasis on continuous learning, transparency, and customer success.
Lead day-to-day operations of the Application Support team, providing technical guidance and mentorship.
Troubleshoot and resolve complex technical issues, serving as escalation point and partnering with Engineering and Product teams.
Maintain technical documentation, drive IT support best practices, and support cross-functional projects.
BHG Financial provides innovative financial solutions, including loans and banking partnerships, to high-earning professionals and businesses. The company has an award-winning culture centered on transforming employees into leaders and is certified as a Great Place to Work.
Provide product and technical support for an enterprise B2B SaaS platform.
Troubleshoot user issues and collaborate with internal engineering teams to resolve them.
Help develop support processes and improve customer experience.
CENTRL is a risk and compliance technology company providing AI-powered enterprise-grade solutions for financial institutions. Founded in 2015, it is a high-growth, venture-backed SaaS firm with offices in Silicon Valley, New York, India, and the UK.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Manage and mentor a small team of Technical Support Specialists while handling day-to-day customer issues.
Own support operations, including ticketing systems, SLAs, knowledge base, and escalation paths.
Collaborate with Sales, Product, and Engineering to improve customer experience and drive product adoption.
SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.
Lead and develop a team of 8-10 overnight Customer Support Specialists to deliver world-class customer experiences.
Use data and KPIs to drive measurable improvements in satisfaction, quality, productivity, and efficiency.
Own hiring, coaching, and compliance while fostering a culture of accountability and continuous improvement.
Cherry is a fast-growing FinTech that provides a simple, fast, and inclusive Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs and backed by top investors, the company is fully remote and focused on innovation and exceptional customer experience.
Lead, mentor, and develop a team of Software Support Engineers, running 1:1s and performance reviews.
Act as an escalation point for high-risk tickets, lead incident response, and monitor support metrics.
Work closely with cross-functional teams to share customer insights and drive continuous improvements.
The Adaptavist Group is a global family of companies with a common goal of helping businesses be better through teamwork, technology, and processes. They deliver enterprise software and services across ecosystems like Atlassian, AWS, Slack, GitLab, monday.com, and Aha!, with a remote-first culture and a focus on diversity.
Lead and grow a frontline support team helping veterinary clinics and pet parents succeed with our products.
Modernize workflows with automation and AI to increase first-contact resolution.
Use data and customer insights to drive product improvements and coach the team.
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app for veterinary clinics. The company emphasizes transparency, fair pay, and a supportive culture with professional development.
Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
Troubleshoot and replicate software issues, escalating them to engineering and project management teams as needed.
Maintain strong working knowledge of the product suite, translate product knowledge into user solutions, and contribute to the knowledge base.
Mark43 builds powerful, scalable software for public safety agencies, improving the tools first responders rely on. The company is growing quickly and values humility, curiosity, and diversity of thought and experience.
Define and maintain SOPs for Agile methodology, Jira usage, and stand-ups across all Engineering teams.
Track delivery commitments and surface blockers early across Engineering, Product, Customer Support, and vendors.
Own escalation paths and SLAs for customer-reported issues, ensuring consistent triage and communication.
Great Gray Group is a leading independent provider of trustee and administrative services to Collective Investment Trusts, with over $385 billion in assets under management. The company is a high-growth organization with a culture focused on growth mindset, disciplined curiosity, grit, results ownership, and collaboration.
Provide world-class front-line support to customers and partners via phone, online channels, and events.
Manage certification exams, surveys, courseware distribution, and LMS updates with meticulous attention to detail.
Collaborate with internal teams to improve customer experience and continuously act on feedback.
Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Own the member experience from first login to renewal.
Answer tickets, guide subscriptions, and troubleshoot issues.
Build the support team, processes, and knowledge base.
Breeze Workforce Foundation operates BreezeJobFinder, a job-search management platform with a job tracker, AI resume builder, and browser extension. It's an early-stage startup building a support team from the ground up with a focus on bringing the human element back to job searching.
Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Serve as the first point of contact for dealer users, diagnosing and resolving issues across automotive data and software platforms.
Communicate clearly and empathetically with customers while documenting interactions and escalations in CRM systems.
Collaborate with internal teams to identify trends, improve processes, and contribute to knowledge base documentation.
JD Power powers auto-related decisions through proprietary data, advanced analytics, and deep industry expertise. It is a virtual-first company with a culture centered on values, operating across North America, Europe, and Australia.
Provide exceptional support to customers via phone, email, chat, and hotline, resolving issues with Tenna's software and hardware.
Troubleshoot complex problems using diagnostic tools and collaborate with internal teams to escalate and resolve tickets.
Take full ownership of support tickets, identify trends, and ensure customers receive timely, thoughtful resolutions.
Tenna provides a comprehensive platform for tracking and managing mixed assets, such as construction equipment, in real time. They are a growing, high-growth team of quality-obsessed, collaborative problem solvers who value continuous learning and customer success.
Lead service-desk operations across the USMEPCOM enterprise, managing queues, staffing, escalations, and VIP support.
Use ServiceNow to monitor performance, identify trends, and improve service quality and customer experience.
Coordinate with government leadership and process owners to align activities with IT service management processes.
DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace.