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About the Role:
- You will be the frontline of customer experience, guiding dealership users through applications, data, and integrations.
- You will diagnose issues, communicate solutions, and manage expectations in fast-paced dealer environments.
Qualifications:
- You bring 1-3 years of customer support or technical support experience in a SaaS or data-driven environment.
- You have strong analytical, diagnostic, and communication skills, with experience troubleshooting software and APIs.
Compensation & Benefits:
- This position offers an hourly rate of $21-$25 USD or $20-$24 CAD, depending on location.
- Eligible employees may participate in medical, dental, vision, retirement savings, PTO, wellness, and other benefits.
Work Environment:
- JD Power is a virtual-first company offering flexible work arrangements and a culture grounded in data and trust.
- You must be legally authorized to work in the country where employment is offered.
JD Power
JD Power powers auto-related decisions through proprietary data, advanced analytics, and deep industry expertise. It is a virtual-first company with a culture centered on values, operating across North America, Europe, and Australia.