Serve as the main point of contact for all inbound support channels.
Build long-lasting relationships with customers by leveraging deep platform knowledge.

Responsibilities:

Resolve customer issues via phone, email, chat, and diagnostic tools.
Work within the ticketing queue and escalate issues to appropriate stakeholders.
Assist customers with navigating the Tenna app and monitoring tracker health.

Requirements:

5+ years of software customer support experience.
2+ years of SaaS or PaaS experience.
Experience with teleconferencing tools and support platforms like Salesforce or HelpScout.

Why Tenna?:

Join a quality-obsessed, gritty, and collaborative team.
Empower customers to control mixed assets on one platform anytime, anywhere.
Enjoy opportunities for growth and personal development.

Tenna

Tenna provides a comprehensive platform for tracking and managing mixed assets, such as construction equipment, in real time. They are a growing, high-growth team of quality-obsessed, collaborative problem solvers who value continuous learning and customer success.

Apply for This Position