Customer Success Manager
Salary range
$80,000–$100,000/yrBenefits
Unlimited PTO
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Role Overview:
- Lead daily operations of the global Customer Success team, managing queues and escalations.
- Own performance metrics, QA, coaching, and retention and sales initiatives.
What You'll Do:
- Monitor KPIs like CSAT, SLA, response time, and productivity to drive action.
- Build QA frameworks, coach team leads, and improve workflows with AI and automation.
Who You Are:
- Experienced in DTC and eCommerce customer support with a data-driven mindset.
- Skilled at managing global or outsourced teams and resolving complex escalations.
Why iRESTORE:
- Remote-first culture with unlimited PTO, stipends, and growth opportunities.
- Work at the intersection of wellness and technology with a high-visibility role.
iRESTORE
iRESTORE is a fast-growing direct-to-consumer brand in beauty and wellness, offering FDA-cleared red light therapy solutions for hair regrowth, skin, and body care. Featured in Forbes and WIRED, the company fosters a collaborative, data-driven culture focused on innovation and ownership.