Bilingual Customer Care Representative

Key Responsibilities:

• Deliver exceptional customer service via inbound calls and chats to prospective and existing customers.
• Own the digital onboarding experience and support customers through account setup and issue resolution.
• Identify opportunities for continuous improvement and participate in ongoing training.

Qualifications:

• 1-3 years of customer service experience in banking, financial services, or contact centres.
• Bilingualism in French and English required, with excellent verbal and written communication skills.
• Strong ability to adapt to change and work independently in a fast-paced environment.

Training & Schedule:

• Complete 6 weeks of mandatory training (Monday to Friday, 9:00 a.m. to 5:30 p.m. EST, delivered in English).
• Post-training shifts range from 8:00 a.m. to 12:00 a.m. EST, including weekends and evenings.
• Schedules are provided in advance and set for 1-2 months.

Benefits:

• 100% remote work with $2,500 annual educational reimbursement.
• Full medical, dental, and vision coverage after 3 months, plus life and disability insurance.
• Annual bonus program, RRSP match, employee share purchase plan, and parental top-up.