Respond to participant inquiries about employer-sponsored savings and retirement plans.
Assist clients with transactions, resolve complaints, and provide support while complying with internal policies.
Maintain strong client relationships through follow-up and suggest service improvements.

Qualifications:

High school diploma with 1-3 years of customer service experience, including phone support and ticketing systems.
Strong English and French written and verbal communication skills.
Proficiency with Microsoft Office and comfort with technology; Genesys Cloud CX is a plus.

Benefits:

Competitive starting salary and paid training with quick onboarding.
Two weeks vacation, paid holidays, and two paid sick days after three months.
Group insurance and RRSP program available after qualifying periods.

New Era Technology

New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a People First culture focused on continuous learning, collaboration, and employee development.

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