Deliver an exceptional patient experience through personalized support for prospective and existing patients.
Work remotely with a performance-driven team to schedule consultations and improve engagement across vision care clinics.

Responsibilities:

Handle incoming and outgoing calls and chats, answering questions and presenting relevant services.
Schedule, reschedule, and confirm appointments while maintaining accurate patient records in CRM systems.

Requirements:

Fluency in French and English with strong communication and active listening skills.
At least six months of customer service or call centre experience with measurable performance targets.

Benefits:

Competitive hourly salary with monthly bonus potential and guaranteed bonus for first three months.
Comprehensive benefits including paid vacation, personal days, group insurance, telemedicine, and vision care perks.

Not Specified

This company operates a network of vision care clinics, providing personalized patient support and appointment scheduling. They foster a collaborative, inclusive culture focused on employee well-being and quality patient care, with a remote-first team environment.

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