What You'll Do:

  • Own portfolio-level risk posture across all platforms.
  • Lead daily standups with the risk analyst team, set priorities, and ensure no dispute deadline is missed across the portfolio.
  • Optimize our Ethoca and Verifi configurations to maximize pre-dispute resolution and minimize disputes that escalate to chargebacks.

What We're Looking For:

  • 3+ years in risk, fraud, or chargeback management at a high-risk merchant, payment processor, or PSP. Consumer subscription experience is strongly preferred.
  • Strong SQL — you will write your own queries against payment data daily. Comfort with joins, window functions, and time-series aggregations is expected.
  • Excellent written communication — you will draft processor-facing remediation documents that need to land the first time.

How Success Is Measured:

  • VAMP rate trending down on all platforms currently above 1.5%, with at least one previously-excessive platform brought below the threshold.
  • Representment win rate above category benchmarks.
  • 100% dispute response within processor deadlines — no losses due to missed windows.

What We Offer:

  • Remote-first — work from anywhere in the world, no relocation required.
  • Flexible hours — we measure outcomes, not time at a desk.
  • Unlimited PTO — take the time you need to rest, recharge, and do your best work.

Progress Partners

Progress Partners is a fast-growing technology company that builds and scales next-generation SaaS and mobile platforms. Their global team of experts collaborates across time zones to deliver category-defining innovations, working end-to-end across the product lifecycle.

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