Assist other teams as required throughout the quarter.
Twilio is shaping the future of communications from home, delivering solutions to businesses and empowering developers to craft personalized customer experiences. They are dedicated to remote-first work with a vibrant team and a strong culture of connection and global inclusion.
Drive collaboration and coordination with business functions to resolve escalated patient needs.
Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues.
Lead operational programs, projects, and initiatives that drive the sustaining business forward through patient resolution.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.
Lead the resolution of complex financial and benefits billing escalations to ensure accurate member financial tracking.
Perform root-cause analysis on multi-system issues, coordinate corrective actions, and reconcile claims data across platforms.
Act as the primary bridge between internal and external teams to clarify issues and expedite resolutions while communicating clearly with members.
Maven Clinic is the world's largest virtual clinic for women and families, providing clinical, emotional, and financial support through its digital platform across fertility, maternity, parenting, and menopause care. It is an award-winning, mission-driven company trusted by over 2,000 employers and health plans, with a culture recognized for innovation and as a great place to work.
Personally engage customers to resolve issues impacting account growth or retention.
Respond to customer inquiries via phone, email, and web with courtesy.
Contact patients and physicians to explain costs and obtain missing billing information.
BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. With over 700 employees, they were named one of America's Best Startup Employers for 2025 and are Great Place to Work certified.
Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis.
Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support.
Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications.
Williams Lea is a global business support services company delivering world-class business solutions with over 200 years of experience. They specialize in skilled administrative support, document production, presentation design, and marketing and communications services. With a presence in North America, the UK, Europe, and Asia Pacific, they have thousands of employees globally, all working together to help their clients operate more efficiently and effectively.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Provide frontline support to municipal customers using Utility Billing features via phone, email, and internal ticketing systems.
Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000, providing an integrated SaaS suite for finance, utility billing, payroll, permitting, and citizen services. The company has a highly collaborative team focused on making government work easier through intuitive software, fast onboarding, and responsive support.
Resolve escalated customer inquiries via predominantly email, with occasional phone support, while maintaining high professionalism and quality assurance scores.
Utilize in-depth product and financial knowledge to investigate and resolve a variety of customer issues, participating in ongoing training to develop new skills.
Independently manage schedules and email channels to drive productivity, collaborate cross-functionally to resolve complex issues, and assist with ad-hoc projects and new feature incubation.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is a remote-first financial technology leader with a core value of people coming first, offering competitive benefits and a dynamic, collaborative culture.
Performs customer service activities handling various self-pay and insurance billing and collection inquiries.
Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints.
Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate systems.
Trinity Health is a large not-for-profit, faith-based healthcare system. They have 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states, with a focus on compassionate, person-centered care.
Manage a portfolio of customer accounts to ensure timely collection of outstanding balances.
Communicate effectively and professionally with customers to resolve payment issues and reconcile accounts.
Maintain detailed records of communication and payment commitments in internal systems.
Loadsmart is an innovative logistics technology company valued at over $1 billion. They are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight.
Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
Liaise with customers and merchants to provide timely and accurate notice on cases.
Analyze data to pinpoint patterns for emerging merchant and fraud trends, reporting findings and recommendations to leadership.
Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents.
Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
This company is a leading global travel and experiences marketplace. They are looking for a Host Success / Onboarding Specialist to support the AMER acquisitions team for its Experiences product.
Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Turnitin is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Diligently investigate and resolve complex, high-impact fraud cases from internal teams and carrier partners, applying strong analytical judgment.
Conduct advanced data analysis using tools like Looker, SQL, and Datadog to identify fraud patterns, quantify risk, and support data-driven decisions.
Lead escalations, make final decisions with business impact, and partner with account owners to clearly communicate findings and support resolution.
Aircall provides a cloud-based phone system and call center software for modern businesses. It is a technology company working to improve customer communication and support operations.
Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests, including processing move, add, change, and delete account requests.
Identifies trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results and values employees for their talents and contributions.
Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy.
Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates.
Collaborate with other departments to streamline workflows and enhance the overall therapist experience.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 licensed therapists.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members.
Address all customer concerns politely, using active listening skills to understand and confirm the information.
Proactively monitor in-progress deliveries and take corrective action when necessary.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions.
Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions.
Troubleshoot account, billing, and technical issues related to the Epic platform.
Escalate more complex issues to the appropriate internal teams with clear documentation and context.
Epic Kids is a leading digital reading platform trusted by millions of children, families, and educators. With a vast library, they empower kids to explore interests and build literacy skills.
Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.