Responsibilities:
- Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during the submission process.
- Execute accruals, budgets, and information and data requests.
- Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.
Team Management:
- Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
- Train new employees on policies and procedures.
Client Relations:
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
- Ensure team provides outstanding service to client, while building strong customer relationships.
Williams Lea
Williams Lea is a global business support services company delivering world-class business solutions with over 200 years of experience. They specialize in skilled administrative support, document production, presentation design, and marketing and communications services. With a presence in North America, the UK, Europe, and Asia Pacific, they have thousands of employees globally, all working together to help their clients operate more efficiently and effectively.