Manage customer inquiries across multiple channels while maintaining high satisfaction scores and processing financial transactions with accuracy.
Analyze customer accounts to resolve billing disputes and collaborate with internal teams to solve complex issues requiring financial expertise.
Execute daily financial operations, document interactions in systems, and optimize support processes by identifying trends and recommending improvements.
Breezy provides a hiring platform to streamline recruitment processes for organizations. They are a growing team focused on delivering efficient and user-friendly solutions for job applicants and hiring managers.
Owns end-to-end billing, invoicing, and accounts receivable, including collections, cash flow tracking, and revenue recognition.
Manages the work order and billing process, ensures accuracy, and partners with operations and corporate accounting to improve workflows.
Supports forecasting, month-end close, reconciliations, and handles accounts payable for day-to-day financial operations.
Delta Digital builds a portfolio of media brands focused on informing and entertaining people in pursuit of their passions. It is a rapidly growing team in the digital media industry, offering a dynamic work environment with opportunities for professional advancement.
Support client portfolios and ensure customer satisfaction.
Plan, track, and close client projects.
Support onboarding, scheduling, and communication with field employees.
Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts.
Assist other teams as required throughout the quarter.
Twilio is shaping the future of communications from home, delivering solutions to businesses and empowering developers to craft personalized customer experiences. They are dedicated to remote-first work with a vibrant team and a strong culture of connection and global inclusion.
Review escalated EPC complaints and perform investigations.
Recommend resolutions including netfunding, billing cancellation, or continuing collections.
Make process improvements and identify opportunities for other groups.
Palmetto is a leading clean tech company with a mission to accelerate the transition to a clean energy future. They offer software, financial products, and services that drive real environmental impact, delivering end-to-end solutions for whole home electrification. Palmetto fosters a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Personally engage customers to resolve issues impacting account growth or retention.
Respond to customer inquiries via phone, email, and web with courtesy.
Contact patients and physicians to explain costs and obtain missing billing information.
BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. With over 700 employees, they were named one of America's Best Startup Employers for 2025 and are Great Place to Work certified.
Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis.
Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support.
Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications.
Williams Lea is a global business support services company delivering world-class business solutions with over 200 years of experience. They specialize in skilled administrative support, document production, presentation design, and marketing and communications services. With a presence in North America, the UK, Europe, and Asia Pacific, they have thousands of employees globally, all working together to help their clients operate more efficiently and effectively.
Performs customer service activities handling various self-pay and insurance billing and collection inquiries.
Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints.
Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate systems.
Trinity Health is a large not-for-profit, faith-based healthcare system. They have 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states, with a focus on compassionate, person-centered care.
Respond to customer inquiries via phone and internal systems in a professional and timely manner.
Document all customer interactions accurately within tracking systems.
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support.
They are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.
Respond to customer inquiries through written and verbal communication.
Record client payments within all reporting systems.
Resolve client account discrepancies between systems.
Subsplash provides an ultimate engagement platform for churches, Christian ministries, non-profits, and businesses around the world, serving 14,000+ clients. The company has 280+ mission-driven people and has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.
Own end-to-end billing operations across the full claims lifecycle.
Lead and manage a team of 4+ offshore support staff setting priorities, assigning workstreams, and reviewing output.
Manage a high volume of billing questions and escalations from vendors and internal teams.
Prosper Health aims to improve the lives of autistic and neurodivergent adults by delivering specialized mental health services covered by insurance. The company is experiencing rapid growth with a team of over 400 clinicians and a focus on high-ownership and mission-driven culture.
Jointly lead a delivery team consisting of internal business SMEs, IT personnel, client stakeholders and an external integrator’s technical professionals.
Lead and support the delivery of services to clients on time, within scope, and within budget.
Communicate project and delivery status to clients, team members, and other stakeholders.
BerryDunn provides tax, advisory, and consulting services to businesses, nonprofits, and government agencies throughout the US and its territories. They are a client-centered, people-first professional services firm led by CEO Sarah Belliveau, focusing on a diverse and inclusive workplace culture.
Serve as the primary financial and billing contact for caregivers during the onboarding process into behavioral health services.
Explain insurance benefits, coverage details, and estimated out-of-pocket costs in a clear and compassionate manner.
Respond to initial billing, insurance, and payment-related questions, escalating complex inquiries to appropriate insurance providers or internal teams.
Jobgether helps partner companies find candidates for their open positions. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Provide responsive, high-quality customer support for assigned products.
Provide ongoing client training on product features and workflows.
Relay client feedback to the product team to inform roadmap decisions.
Nelnet Business Services provides payment technology, education services, and learning management solutions to education and faith-based organizations. As a Nelnet company, NBS is invested in its employees as individuals and united by its mission to create opportunities for people where they live, learn and work.
Onboard teams to train their entire RCM staff on billing best practices.
Provide reporting training, particularly in the areas of accrual accounting and AR.
Establish and nurture relationships with client stakeholders and billing personnel.
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, teams, and patients. As the fastest growing company in the therapy EMR space, they are looking to bring on a Senior Billing Success Manager.
Serve as operational partner and right hand to the Head of Services, overseeing daily workflows and ensuring consistency across advisors and coaches.
Own the end-to-end billing process, including invoicing, reconciliation, audits, and revenue tracking, automating whenever possible.
Maintain and manage the compliance calendar, ensuring timely completion of filings, annual reviews, and required testing.
Boldin believes that financial power belongs in the hands of individuals — not institutions. They exist to democratize financial confidence, to give millions of people the clarity, tools, and courage to take control of their money and their time, and to live more meaningful lives. They have raised over $20M from top investors and are seeing tremendous growth.
Provide timely responses to customer service inquiries via product ticket system.
Collaborate with team members to provide resolutions to customer inquiries.
Identify recurring service requests and offer knowledge base articles or other solutions.
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries. They provide cloud-based software and services to help nonprofits and associations address challenges in engaging communities, simplifying operations, and growing revenue.
Triage and manage customer support tickets in Jira or other internal systems.
Execute assigned support workflows according to Simbe SOPs and internal processes.
Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.
As a Product Support Specialist, you will provide customer service for Houzz professionals across the U.S. and Canada.
You will assist with SaaS questions related to software solutions and subscription questions.
You will also assist advertising professionals with subscription questions, marketing advice, and managing ad campaigns.
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. They are a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.
Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.
Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.