Client Support:
- Provide responsive, high-quality customer support for assigned Next Gen Web Solutions products
- Perform software-related issue research, troubleshooting, and timely follow-up
- Work with clients to help them adopt new features and functionality
Training:
- Provide ongoing client training on product features and workflows
- Clearly and effectively instruct non-technical customers with diverse backgrounds in the use of complex software
- Develop familiarity with each client’s specific use case to tailor training accordingly
Cross-Functional Collaboration:
- Provide support to Sales and Product Management
- Relay client feedback and patterns to the product team to inform roadmap decisions
- Partner with colleagues to continuously improve support processes and documentation
Nelnet Business Services
Nelnet Business Services provides payment technology, education services, and learning management solutions to education and faith-based organizations. As a Nelnet company, NBS is invested in its employees as individuals and united by its mission to create opportunities for people where they live, learn and work.