Customer Support Specialist – Utility Billing (Public Sector SaaS)

Key Responsibilities:

• Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems.
• Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests.
• Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials.

Required Qualifications:

• Associate degree or equivalent experience in Utility Billing, Accounting, Finance, or a related field (Bachelor’s degree preferred).
• 1–3 years of hands-on experience in Utility Billing operations using a municipal, government, or enterprise billing system.
• Strong analytical, communication, and troubleshooting skills with a customer-first mindset.

Why Join Us:

• You’ll join a growing, highly collaborative team where your work directly impacts customer success and product evolution.
• The role involves staying current on public-sector utility billing practices, compliance considerations, and customer service standards.
• You will have the opportunity to identify recurring support trends and provide insights that help improve product functionality and customer experience.