Lead a comprehensive operational assessment across people, processes, performance management, and customer experience.
Define the future-state contact center operating model and develop a prioritized optimization roadmap.
Coach contact center leadership teams on best practices in workforce management, quality assurance, and customer experience optimization.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech has coverage across 5 continents and operates in over 25 countries around the world and retains nearly 1000 full-time professionals, with an annual growth rate exceeding 25%.
Own customer business cases and shape AI-driven CX strategies.
Ensure measurable bottom-line ROI from NiCE’s enterprise contact center solutions.
Act as a trusted advisor to C-suite and VP-level stakeholders.
NiCE software products help global businesses deliver customer experiences, fight financial crime, and ensure public safety. The company has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.
Own the BPO program and act as the main point of contact.
Maintain the highest level of service by monitoring and reporting against key metrics.
Support workforce management (WFM) for onshore and offshore organizations.
Rent the Runway is transforming the way people dress by pioneering the world’s first Closet in the Cloud. They have disrupted the $2.4 trillion fashion industry by offering a sustainable and financially-savvy way to feel their best every day.
Drive operational excellence across Customer Success, Support, Professional Services and Expansion organizations.
Translate the CCO’s vision into actionable results, ensuring clients receive a world-class experience.
Lead the organization through large scale change and transformation, ensuring a solid change management framework.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices, connecting EHR software, billing, automation, telehealth solution, and marketing. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.
Co-develop and execute a behavioral science strategy aligned with Customer Success priorities.
Translate behavioral insights into scalable improvements across support workflows and customer journeys.
Measure impact across satisfaction, repeat contacts, activation behaviors, and product utilization.
Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM), improving human health. They are driven by thousands of ambitious, passionate people and are broadening their vision beyond diabetes to empower people to take control of health.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences.
Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model.
Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders influencing product, clinical, and business strategy.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 therapists.
Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges.
Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements.
Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.
Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
Analyze business and technical requirements to define scalable and efficient architectures
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.
Own the AI use case roadmap across functions by identifying, prioritizing, and building the business case for where AI creates the most value.
Partner closely with the CIO to ensure business priorities are translated into the technical roadmap, reflecting business reality.
Own the adoption methodology and coach functional leaders in applying it; the business owns its workflows, this role owns the framework.
NICE Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries.
Lead workshops to deconstruct legacy procurement workflows and identify where Coupa Agents can drive the highest ROI.
Evaluate the customer’s AI Readiness across three lenses: Culture, Data, and Process.
Advise on workforce shifts, including the creation of AI Centers of Excellence and the retraining of staff to manage an "AI Workforce."
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
Define support obligations across each partnership.
Design the support model.
Own the operational infrastructure.
Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end.
Build scalable reporting, dashboards, and forecasting for customer success teams.
Turn customer, product, and revenue data into actionable insights.
Leverage AI and automation tools to scale customer outreach and predict churn risks.
OpenSesame is disrupting the workforce development industry with an AI-powered marketplace of skills courses and personalized learning. More than 2,000 companies rely on OpenSesame to develop productive workforces.
Develop, test, and deliver NICE CXone AI software platform.
Implement NICE Proactive AI Agent, Cognigy and Omilia software.
Enhance and improve software written in CXone Studio, C#, ASP.NET, and Java Script.
TTEC Digital pioneers engagement and growth solutions. They have over 1,800 employees and focus on employee experience, as evidenced by their Great Place To Work 2024-2025 certification.
Identify high-leverage opportunities where AI improves customer outcomes, not where it’s trendy.
Ship working prototypes, not slide decks; move in days, not quarters.
Define success metrics tied to customer value, and then hold yourself to them.
Clipboard's mission is to uplift as many communities as possible through an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, they are a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.