CRM Architect

Consult and Advise:

• Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges.
• Provide expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations.
• Analyze complex information to effectively solve problems.

Solution Design:

• Design end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices.
• Focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow.
• Deliver solutions that provide best-in-class user experience.

Process Improvement:

• Proactively analyze the current state and identify new options for improving ways of working.
• Make sense of complex information to effectively solve problems.
• Work closely with IT, operations, business stakeholders, product, and other external and internal teams.