Responsibilities:
- Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
- Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
- Analyze business and technical requirements to define scalable and efficient architectures
Qualifications:
- 5+ years of experience with enterprise contact center platforms
- Hands-on experience with Talkdesk (implementation, configuration, development)
- Expertise in Talkdesk Studio (IVR flows, routing, automation)
We offer:
- Competitive Pay and Benefits: including health insurance, and a relocation program.
- Growth Mindset: a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Miratech
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25%.