Act as the primary technical point of contact, providing consultancy on Genesys solutions.
Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
Take ownership of establishing and maintaining the technical architecture for Genesys solutions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. We support digital transformation for some of the world's largest enterprises, with nearly 1000 full-time professionals and an annual growth rate exceeding 25%.
Planning and executing upgrade and migration activities for Cisco Contact Center environments.
Designing, building, and deploying Webex Contact Center (WxCC) solutions, including call flow development.
Troubleshooting and debugging complex environment issues during upgrades or deployment phases.
Burwood Group is a technology consulting firm that helps organizations turn technology into meaningful business outcomes. Founded in 1997, they have grown into a nationwide team of experts committed to making a real difference and believe in ownership, collaboration, and growth.
Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration.
Design, build, and maintain API integrations between RingCentral, NICE CXone, and Salesforce, including custom REST/API development.
Troubleshoot and resolve complex issues spanning telecom platforms, contact center systems, CRM integrations, and customer journeys.
BHG Financial provides financial solutions. They have an award-winning culture centered around transforming talented employees into effective business leaders. They are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success.
Lead a comprehensive operational assessment across people, processes, performance management, and customer experience.
Define the future-state contact center operating model and develop a prioritized optimization roadmap.
Coach contact center leadership teams on best practices in workforce management, quality assurance, and customer experience optimization.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech has coverage across 5 continents and operates in over 25 countries around the world and retains nearly 1000 full-time professionals, with an annual growth rate exceeding 25%.
Design and manage integrations for Amazon Connect, build scalable APIs, and collaborate with cross-functional teams to deliver seamless backend-to-UI functionality.
Develop and maintain RESTful APIs, build Python-based AWS Lambda functions, and configure Amazon Connect contact flows and routing logic.
Design DynamoDB schemas, work with AWS services like API Gateway and S3, and manage infrastructure using Terraform to support scalable cloud-native architectures.
Miratech is a global IT services and consulting company that partners with enterprises to drive digital transformation through a blend of enterprise and start-up innovation. The company has over 1,000 full-time professionals, operates in 25 countries, and maintains a culture of Relentless Performance with a 99% project success rate and over 25% annual growth.
Consult with clients to discover and document needs, provide expert guidance, and propose best practice solutions for clinical communication platforms.
Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
Prioritize and manage many tasks simultaneously in a fast-paced environment while exceeding client expectations.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, accelerating speed to care by optimizing provider schedules and routing communications. The company has over 400 employees and a collaborative, tech-forward culture that values growth, transparency, and innovation.