Key Responsibilities:
- Consistently exceed client expectations by engaging them through expert questioning and active listening.
- Design and configure high-quality applications to produce the best possible experiences and outcomes.
- Document requirements and proposed solutions in various formats like email, Lucid Chart, and PowerPoint.
Success Factors:
- Excellent written and verbal communication skills to articulate complex ideas and lead structured discussions.
- Excellent analytical skills with a process improvement focus and broad knowledge of medical specialties.
- Mastery of the PerfectServe platform, exceptional customer service skills, and a team-player approach.
Essential Qualifications:
- 1–2+ years as a PerfectServe Specialist with experience meeting role expectations and KPIs.
- Beneficial qualifications include 2+ years as a Shift Leader or Implementation Consultant, and experience in healthcare technology or call centers.
PerfectServe
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, accelerating speed to care by optimizing provider schedules and routing communications. The company has over 400 employees and a collaborative, tech-forward culture that values growth, transparency, and innovation.