You will work with technology, academic, and non-profit organizations to ensure they have access to Wikimedia content and get the best from our products by building strong relationships throughout their journey with Wikimedia Enterprise, from onboarding to renewals. As an advocate for customers, you'll anticipate their needs to help them achieve their business goals.
The Client Success Manager focuses on fostering long-term relationships with clients, ensuring their satisfaction, maximizing the value they receive from the firm's services, and ultimately driving client retention and loyalty. In essence, shift the focus from simply providing transactional services to building strong, strategic partnerships and becoming a key driver of client satisfaction.
The Scaled Customer Success team at Fleetio is growing, and they're looking for an Associate Customer Success Manager. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes using a self-serving digital-first approach. You will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, and working cross-functionally.