Provide exceptional support to guests via calls, emails, and chat, ensuring every interaction ends with a smile.
Collaborate with internal teams to address queries accurately and promptly, improving overall satisfaction.
Continuously identify process enhancements to deliver efficient and delightful customer experiences.
Headout is a travel marketplace connecting guests to real-life experiences, from tours to museums to live events. With $200M+ in revenue and a profitable business, the company values ownership, craft, and impact.
Build, QA, schedule, and deploy email campaigns using Klaviyo or similar ESPs.
Support weekly and monthly email campaign calendars, flows, and segmentation.
Monitor campaign performance and track key metrics like open rate, conversion rate, and revenue.
Our client is a growth-focused marketing partner that helps DTC and B2B brands scale through data-driven marketing and profitability-focused strategies. They are a collaborative, innovative team offering career growth opportunities in a remote work environment.
Execute day-to-day email and SMS campaigns using Klaviyo and Attentive.
Manage the campaign calendar and ensure accurate and timely launches.
Coordinate with creative and eCommerce teams to gather assets and QA campaigns.
Our client is a well-known consumer lifestyle brand with a strong eCommerce presence. They are looking for a hands-on Digital Retention Specialist to support their digital marketing team.
Support client inquiries for reservations and scheduling.
Maintain accurate client records and coordinate hospitality services.
Communicate professionally with clients via email, phone, and online platforms.
Aisles & Abroad provides hospitality coordination services. The company fosters a professional, inclusive, and service-focused environment with a supportive team.
Own and manage the Mailchimp database across multiple brands, including contact imports and list hygiene.
Plan, deploy, and monitor high-volume email communications while maintaining strong deliverability.
Use automation and AI tools to reduce repetitive work and improve engagement and communication quality.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They operate remotely with a high-trust culture and focus on scalable, technology-driven hiring processes.
Work with the Implementations Team to migrate new Kit customers onto the platform.
Manage multiple concurrent migration projects, including CSV imports, form/landing page rebuilds, and automation recreation.
Communicate clearly with creators via Zoom/Loom and collaborate across Slack and project portals.
Kit is an email-first operating system that helps creators grow and monetize their audience. The company is fully remote and independent, with a team dedicated to helping creators earn a living.
Create and schedule social media content across platforms using Canva and Statusbrew.
Serve as the first point of contact for website inquiries and community engagement.
Provide administrative support to the Advancement team including drafting agendas and maintaining contact lists.
Trans Lifeline connects trans people to the community, resources, and support they need to survive and thrive. It is a trans-led nonprofit with a small team focused on direct services and advocacy.
Manage communication channels with global financial planners, ensuring timely responses and issue escalation.
Run recurring audits of tools and systems, maintaining data hygiene and implementing fixes as needed.
Support onboarding for new planners, provisioning tools and ensuring full admin configuration before they start.
LearnLux is a leading provider of workplace financial wellbeing, offering fiduciary digital planning and one-on-one guidance from Certified Financial Planner professionals. They are a venture-backed company with over $35M raised, focusing on growth and scale, and maintain a fast-paced, quality-driven culture.
Execute brand events from venue sourcing to post-event debrief, managing budgets and logistics.
Run the ambassador community program, onboarding members and maintaining engagement.
Support other marketing initiatives like referral programs, partnerships, and brand efforts.
Cofertility is a Series A company focused on the fast-growing field of fertility and family planning. They are a fully remote team that values autonomy and meaningful work, and are an equal opportunity employer.
Communicate with clients via email and online platforms to support event and travel coordination.
Assist with scheduling consultations, managing timelines, and maintaining accurate client records.
Provide updates, confirmations, and follow-ups while collaborating with internal team members.
Aisles & Abroad is a travel and events company dedicated to providing seamless client coordination and support. The company fosters a collaborative remote work culture with a focus on structured training and development.
Support the development of a comprehensive data-informed customer view to drive relevant digital engagement via email.
Coordinate email marketing efforts across departments to streamline strategy and reduce unnecessary sends.
Assist in identifying cross-selling, up-selling, acquisition, and reactivation opportunities across multiple verticals.
Girl Scouts of the USA is a leadership development organization for girls, helping them develop courage, confidence, and character. The organization works with 111 local councils and USA Girl Scouts Overseas to deliver the Girl Scout Leadership Experience.
Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Assist and support existing hotel customers daily via phone, email, and chat in English and Spanish or Portuguese.
Resolve complaints, troubleshoot escalated issues, and build client loyalty to drive product adoption.
Gather feedback, contribute to tutorials, and attend training sessions to stay current on system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, they foster a remote-first culture of innovation and collaboration.
Virtually onboard and support new Guest Teacher candidates through the hiring process.
Manage data in Google Sheets and applicant tracking systems with high accuracy.
Provide timely, warm communication and create a welcoming environment for candidates.
Kokua solves teacher absences by connecting schools with guest educators. Founded in 2011 by former teachers, they serve nearly 800 schools and were recognized on the Forbes 30 Under 30 list.
Provide exceptional customer support to hotel properties across multiple channels, resolving inquiries and troubleshooting issues.
Foster strong customer relationships to drive loyalty, retention, and increased software adoption.
Create training materials and update support resources to stay ahead of system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are a remote team of over 650 employees across 40+ countries, with a culture of innovation, diversity, and collaboration.
Proactively contact residents to discuss lease renewals and negotiate terms to maximize retention rates.
Respond to resident inquiries via phone, email, and other channels, providing accurate information on lease agreements and community guidelines.
Assist residents with move-out procedures and ensure compliance with renter's insurance requirements.
Extenteam is a dynamic company revolutionizing the short-term vacation rental industry by providing AI-assisted SaaS platform and dedicated team services. They are a small team of 50 core employees, supported by over 400 dedicated team members, with a culture of excellence, collaboration, and data-driven decision-making.
Handle high-volume, repeatable tasks with speed and accuracy to support affiliate managers.
Proactively communicate blockers, open questions, and low-stock alerts to the team.
Maintain organization and accuracy across multiple Affiliate Managers and tasks.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. They are building one of the fastest-growing ecommerce companies in history.
Manage and optimize email marketing campaigns, automation workflows, and audience segmentation to improve engagement.
Develop and execute A/B testing, analyze campaign performance, and provide actionable insights for optimization.
Support content marketing initiatives, including blog content and creative design using Canva.
Scale Army Careers is a recruiting firm that connects talent with growing B2B organizations. They are currently seeking an experienced Email CRM Marketing Automation Specialist for a contract role with a client focused on digital marketing.
Manage and process transfer of ownership requests for telecommunications accounts across various service providers.
Coordinate with internal teams, external partners, and vendors to ensure accurate and timely completion of transfers.
Maintain clear progress tracking and reporting to provide visibility into the status of each transfer.
Extenteam is a dynamic company revolutionizing the short term vacation rental industry. They are a small but mighty team of 50 core employees, supported by 400+ dedicated team members, with a culture focused on excellence and collaboration.