ParcelHero

1 open remote positions

ParcelHero is one of the UK's biggest parcel delivery price comparison sites, serving consumers and businesses with over 5 million visitors yearly. The scaling, technology-focused business has 120 remote staff worldwide and is expanding into the US and Europe.

Salary Distribution 1 of 1 jobs

PTO Distribution 1 of 1 jobs

4w
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4w
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4w
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Benefits Overview 1 of 1 jobs

Birthday Off (1) Health Insurance (1) PTO (1) Performance Bonus (1) Training (1)

Open Positions

Customer Service Manager

$54,350–$65,220/yr
Global 4w PTO

  • Lead and develop a team of team leaders managing a 50-strong remote customer service team, driving high performance under pressure.
  • Collaborate cross-departmentally with Customer Experience and QA teams to optimize processes and elevate customer experience.
  • Track key service metrics like Net Promoter Score (NPS) and customer satisfaction, while implementing improvement initiatives.

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