ParcelHero

1 open remote positions

ParcelHero is one of the UK's biggest parcel delivery price comparison sites, serving both consumers and businesses. They have over 5 million visitors a year and 120 remote staff worldwide, with a remote-first, innovative culture focused on optimization and automation.

Salary Distribution 1 of 1 jobs

PTO Distribution 1 of 1 jobs

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Benefits Overview 1 of 1 jobs

Birthday Off (1) Health Insurance (1) Pension Scheme (1) Professional Development (1)

Open Positions

Customer Service Manager

$48,600–$59,400/yr
Greece 4w PTO

  • Lead and develop a team of team leaders overseeing a 50-strong remote customer service team, driving high performance and process improvement.
  • Collaborate with Customer Experience and QA teams to optimize the customer journey and service quality through feedback and automation.
  • Track and improve key service metrics such as NPS and customer satisfaction, and develop communication strategies to enhance customer experience.

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