Social Media Representative

POSITION SUMMARY:

• The Social Media Representative handles comment moderation across Rosabella's social channels, ensuring fast, accurate, on-brand responses.
• This role sits inside Customer Service, working alongside Email and Live Call channels, and reports to the Social Media Team Lead.

KEY RESPONSIBILITIES:

• Monitor and respond to comments on social posts in a timely and accurate manner.
• Resolve straightforward issues directly; escalate sensitive or negative comments to the Team Lead.
• Meet response time and resolution targets, and maintain accurate records in Richpanel.

QUALIFICATIONS:

• Prior customer service experience, ideally on social media or in a public-facing written channel.
• Strong written English with a clear, professional, and warm tone.
• Comfortable responding to public comments, including negative ones.

WORK ENVIRONMENT:

• Fully remote position with an assigned shift.
• Part of a growing, international Customer Service team.
• Direct coaching and feedback culture with camera-on sessions.