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POSITION SUMMARY:
- Own social media customer engagement by moderating comments and replying to DMs.
- Lead a team of CS agents focused on tone, speed, and accuracy.
- Work closely with the Head of Customer Service to maintain consistency.
KEY RESPONSIBILITIES:
- Lead and manage a team for comment moderation and DM response.
- Maintain and evolve macros and SOPs for brand voice.
- Own performance targets and coach team members.
QUALIFICATIONS:
- Prior customer service experience with social media moderation.
- Experience leading or mentoring a team.
- Strong written English and fast judgment.
WORK ENVIRONMENT:
- Fully remote position with an assigned shift.
- Part of a growing international Customer Service team.
- Direct coaching and feedback culture.
Rosabella
We are dedicated to helping women feel their best through every chapter of their wellness journey with thoughtfully formulated supplements. As a growing company, we prioritize quality and transparency in our products.