Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
Partner to improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools.
Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps.
Chime is a financial technology company that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. They are a team of problem solvers with an entrepreneurial culture, encouraging every member to see themselves as stewards of their mission.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Lead end-to-end non-customer-facing operations including fraud prevention, dispute resolution, and back-office compliance.
Own the function's people, workflows, vendor stack, and automation strategy to scale efficiently.
Serve as the executive-facing voice for risk operations, ensuring regulatory defensibility and clear communication of tradeoffs.
Tilt uses machine learning to provide fair credit access beyond traditional credit scores, serving millions globally. They foster a collaborative culture with a remote-first team across 14 countries, emphasizing impact and mutual respect.
Set the vision and strategy for Agent Experience, defining what world-class agent tooling looks like at Affirm.
Lead and develop a team of PMs, managing and coaching them to sharpen product judgment and improve execution.
Drive AI-first transformation in servicing by identifying where AI and automation can improve agent efficiency and reduce customer friction.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company offers competitive benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Execute against high-priority tooling and automation initiatives across the operational stack.
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency.
Identify gaps or inefficiencies in current tooling and proactively address them.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and profitable since 2022.
Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence.
Execute Global People Product-aligned processes with a focus on enhancing the employee experience.
ServiceNow, founded in 2004, provides AI-enhanced technology. It is a global market leader with over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Partner directly with the founder on operational priorities and company initiatives.
Create accountability systems, workflows, and processes across the organization.
Develop and maintain dashboards, reporting, and performance tracking systems.
Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Drive exceptional operational experience by resolving learner challenges in a timely manner.
Collaborate cross-functionally with internal teams and external partners to resolve learner and client questions.
Identify learner escalation trends, surface feedback, and enhance internal processes to improve client satisfaction.
InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. The company partners with leading employers like Labcorp, Adidas, and SSM Health, driving social and business outcomes by providing access to education.
Leverage and test AI-driven knowledge to ensure chatbot and internal Copilot draw from accurate content, identify performance gaps, and provide feedback loops for content updates.
Build and maintain internal knowledge resources, optimize chatbot workflows in Intercom, and use data to continuously improve AI response accuracy and resolution rates.
Stay close to customer challenges through a small volume of support tickets, deepen product expertise, and partner with cross-functional teams to align AI strategies.
Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. Founded in 2018, Vanta has a kind and talented team and is the world's leading Trust Management Platform used by thousands of companies.
Diagnose bottlenecks by spending time with marketing teams, mapping workflows, and identifying friction points.
Design and build AI-powered workflows, content pipelines, and no-code automations that scale across multiple teams.
Own the operational backbone for AI adoption, including prompt libraries, SOPs, and workflow playbooks for a global team.
Serotonin is a go-to-market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, it has supported over 300 clients since 2020, delivering end-to-end solutions across all major marketing channels.
Design, build, and optimize integrations, automations, and AI-driven workflows that power our enterprise data and business operations.
Develop resilient data pipelines between core platforms (Salesforce, NetSuite, Snowflake, Slack).
Implement AI-enabled capabilities that reduce manual work and accelerate insights.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices. They connect EHR software, billing, automation, telehealth solution, and marketing to streamline operations and reduce burnout, serving over 42,000 private practices.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Design, build, and maintain AI-powered agents and automated workflows to streamline internal operations across departments like Support, Finance, and HR.
Integrate agents with existing tools via APIs, webhooks, and native connectors, and manage prompt engineering, LLM selection, and model configuration.
Create templates and governance frameworks for monitoring, logging, and quality assurance of all deployed agents.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. A proud Microsoft Gold Partner, the company fosters a collaborative, innovative culture backed by world-class support.
Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Establish and execute a strong operational cadence.
Lead the AI transformation for the RevOps function.
Refine and standardize processes, policies, and workflows to scale.
Marqeta is on a mission to revolutionize the way money moves. As pioneers in the field of embedded finance, its card issuing platform offers unparalleled flexibility and control. They power some of the most renowned brands in the new economy such as Block, Affirm, and Uber.
Own the product roadmap for AI-powered transaction capabilities, defining and prioritizing features that bring intelligence to workflows.
Drive customer discovery by working directly with brokerages, agents, and transaction coordinators to identify high-value opportunities for AI.
Partner with AI engineering to take capabilities from prototype to validated product, writing specs, defining success metrics, and iterating based on real usage data.
Lone Wolf Technologies is the leading software platform for residential real estate, powering transaction management, back-office operations, accounting, and brokerage intelligence for 10,000+ brokerages across North America. They sit at the center of the real estate transaction and are bringing AI-powered capabilities to market across their product portfolio.
Manage high-stakes, ambiguous escalations and solve complex operational issues.
Investigate root causes of recurring problems and drive cross-functional collaboration.
Improve operational visibility and support readiness for regulatory or system changes.
Stripe is a financial infrastructure platform for businesses, helping millions of companies accept payments and grow revenue. With a staggering amount of work ahead, Stripe offers an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Identify and prioritize high-impact AI use cases across Customer Office teams, aligning initiatives with business priorities.
Design and implement AI-driven workflows and agentic solutions across the tech stack, embedding AI into core processes.
Build and scale automation and intelligence layers on top of Salesforce and GTM stack, leveraging LLMs and modern AI tools.
Saviynt's AI-powered identity platform manages and governs human and non-human access to applications, data, and business processes, helping customers safeguard digital assets and drive efficiency. They are recognized as a leader in identity security, empowering Fortune 500 companies and government institutions with tremendous growth and learning opportunities.