Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.
OpenRouter is the unified interface for large language models, routing billions of tokens every month to help developers build AI applications without provider lock-in. The company is a small, focused team backed by top-tier investors with a culture of autonomy and trust.
Architect and build the systems that encode how GCS operates, including account health observability, intelligent routing, knowledge retrieval, and workflow automation.
Build AI workflows using Anthropic Claude API, Claude Agent SDK, and Claude Code, connecting agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal systems.
Operate within CXO's governance model, maturing versioning, evaluation frameworks, A/B testing, and tying technical performance to GCS outcomes like time to value and resolution rate.
Twilio is a communications platform company delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, committed to fostering a diverse and inclusive workplace.
Design and implement core application components and services, setting standards for code quality and architecture. - Utilize AI-assisted development tools like Claude Code and Cursor to accelerate prototyping and refactoring. - Collaborate cross-functionally with product and engineering teams to deliver production-ready features in a healthcare SaaS environment.
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, the company fosters a culture of impact, inclusion, and flexibility, and has been recognized as a best place to work over 10 times.
Build and ship features across the Champion platform, improving developer experience and maintaining agent infrastructure.
Support Applied AI engineers in building, deploying, and operating Champions, reviewing agent implementations and contributing to engineering guides.
Design and build Champion agents for business-unit use cases, including writing system prompts and configuring deployment setups.
Redzone is the #1 Connected Workforce Solution for manufacturers, improving plant efficiency and empowering front-line workers. The company combines strong leadership, manufacturing expertise, and an incredible technology team to create great products and customer outcomes.
Build and own Fundable's core backend including customer-facing APIs, AI microservices, and a workflow builder.
Lead architecture decisions, implementation, and deployment with TypeScript/Node.js or Python, PostgreSQL, and cloud platforms.
Work directly with founders in a high-autonomy role to solve ambiguous problems and ship production systems.
Fundable provides real-time startup data and signals that help growth teams find new startup customers and help investors source their next deals. It is a small, fast-moving team that values high autonomy and an AI-first approach.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Serve as the escalation point for complex issues, owning them from investigation through resolution.
Write and run SQL queries to investigate transaction discrepancies and data problems.
Use AI tools like Claude to accelerate root-cause analysis and document solutions.
Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.
Lead a team of senior engineers building AI-first GTM systems using Python, TypeScript, and AWS.
Own the engineering roadmap and drive delivery of agentic AI pipelines and Salesforce integrations.
Champion engineering quality and a culture of responsible AI development with human-in-the-loop controls.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, we employ thousands and foster a culture of high-impact builders with an employee-led remote model.
Lead design, development, and implementation of AI-driven integrations, automations, and customizations across DevRev and customer workflows.
Utilize advanced AI techniques including Generative AI, prompt engineering, and semantic search fine-tuning to solve complex customer problems.
Conduct sophisticated data analysis, write advanced SQL queries, and create dashboards to drive strategic decisions.
DevRev is building an AI platform called Computer that unifies data sources, tools, and workflows to provide real-time insights and automations. Backed by Khosla Ventures and Mayfield with over $150M raised, the company is trusted by global companies across industries.
Partner deeply with customers throughout the delivery lifecycle of AI Agents on the Moveworks Platform, from vision-lock to launch.
Architect and design custom AI solutions by integrating enterprise systems like ServiceNow, Workday, and Jira.
Serve as a trusted advisor, helping customers develop their Agentic AI roadmap and synthesize feedback to influence product evolution.
ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform that brings together any AI, data, and workflow. The company fosters an AI-native culture with a focus on flexible work and family leave programs, supported by a large employee base with competitive compensation.
Own a product surface end to end — from customer conversations to rollout.
Design and ship alerting and analytics that are fast enough for latency SLAs.
Build entitlement and spend-control primitives that enforce against real billing state.
Orb builds a revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence. The team is collaborative, values ownership, and maintains a high bar for quality and customer centricity.
Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.
Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.
Investigate and resolve complex product and workflow issues escalated via chat, email, and community channels.
Write code and submit pull requests to fix customer bugs and improve error prevention in coordination with the Engineering team.
Design and build lightweight scripts, internal dashboards, and automations to optimize Customer Success operations.
Vizcom is reimagining how physical products are designed by fusing AI with human creativity to accelerate the design process. They are a small, fast-moving team that values initiative, experimentation, and an eye for beauty.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, and integrations.
Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, and case summarization.
Cleo provides integration, managed file transfer, and EDI solutions to over 4,000 clients with a 99% retention rate. The company fosters a culture of support and life-work balance, encouraging team growth and collaboration.
Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.
Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.
Own the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds and new workflows inside existing accounts.
Build and maintain the demo environment and asset library, run live trials against real customer data, and be the credible technical voice in the room.
Scope integrations across the e-commerce CX stack, decide native-vs-custom, and build and test them yourself using Postman against live or sandbox endpoints.
Siena is the Agent of Record for consumer brands, collapsing ten or more disconnected tools into a single agent that owns the entire customer journey. The company is a small, fully distributed global team with hundreds of brands in production, hiring athletes who own real outcomes and move fast with low ego and high standards.
Ship features, fixes, and improvements that make the product better, working with founders, customers, and teammates to solve the most important problems.
Review PRs, give feedback on plans and architecture, and share best practices for squeezing quality out of the latest models.
Take ownership by planning projects, addressing bot feedback, jumping into customer channels, and bringing demos to Friday demo day.
Mastra builds the open-source TypeScript framework for AI agents, created by the team behind Gatsby. It has raised $35M from Y Combinator and Spark Capital, with over 25,000 GitHub stars and 1M+ weekly npm downloads, operating as a small, fully remote team.
Overhaul the email and calendar sync engine to improve performance and reliability for millions of messages.
Expand voice agent capabilities into live calls, including custom models for voicemail and phone-tree detection.
Build native scheduling and design human orchestration of an agentic workforce within the CRM.
Close is a sales communication platform that handles millions of call recordings, emails, and SMS monthly. We are a remote-first team that values transparency, long-term thinking, and investing in each other, with annual in-person retreats.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.