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Senior Technical Program Manager, Services Tools & Diagnostics
Twilio
US
Python
TypeScript
SQL
About the Role:
- Build and enhance the core communication infrastructure that powers millions of interactions.
- Work on real-time AI challenges including voice agents and live transcription.
- Contribute to a remote-first engineering team with a focus on high-quality code and culture.
Key Responsibilities:
- Overhaul the email and calendar sync engine for performance and reliability.
- Expand voice agent capabilities into live calls and inbound handling.
- Design orchestration systems for human-agent collaboration.
Team and Culture:
- Join a team that values transparency, discipline, and long-term thinking.
- Participate in annual in-person retreats with the entire company.
- Enjoy the freedom to move between teams as the work evolves.
Close
Close is a sales communication platform that handles millions of call recordings, emails, and SMS monthly. We are a remote-first team that values transparency, long-term thinking, and investing in each other, with annual in-person retreats.