Source Job

US

  • Architect and build the systems that encode how GCS operates, including account health observability, intelligent routing, knowledge retrieval, and workflow automation.
  • Build AI workflows using Anthropic Claude API, Claude Agent SDK, and Claude Code, connecting agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal systems.
  • Operate within CXO's governance model, maturing versioning, evaluation frameworks, A/B testing, and tying technical performance to GCS outcomes like time to value and resolution rate.

Python TypeScript SQL REST APIs

20 jobs similar to Senior Technical Program Manager, Services Tools & Diagnostics

Jobs ranked by similarity.

UK Ireland

  • Lead technical engagements end-to-end from POC workshops to production deployment, shipping production code directly in customer codebases.
  • Architect solutions that pass customer security reviews, and run high-energy hackathons to accelerate adoption of new solutions.
  • Synthesize field insights from deployments to inform R&D, and build reusable technical assets to support customer adoption.

Twilio delivers innovative communication solutions to hundreds of thousands of businesses and millions of developers worldwide. The company is remote-first, with a strong culture of connection and global inclusion, and a diverse team making a global impact.

India

  • Lead a team of senior engineers building AI-first GTM systems using Python, TypeScript, and AWS.
  • Own the engineering roadmap and drive delivery of agentic AI pipelines and Salesforce integrations.
  • Champion engineering quality and a culture of responsible AI development with human-in-the-loop controls.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, we employ thousands and foster a culture of high-impact builders with an employee-led remote model.

$143,200–$243,400/yr
North America Unlimited PTO

  • You will own the end-to-end technical relationship with enterprise customers, translating business challenges into AI solutions.
  • You will design and build secure integrations between the Moveworks Platform and customer systems like ServiceNow, Workday, and Jira.
  • You will serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. With a culture of innovation and a focus on AI-native solutions, the company has grown to a global workforce dedicated to freeing people from busywork.

$171,120–$213,900/yr
US

  • Lead technical engagements end-to-end, scoping solution architecture in POC workshops and designing production-grade systems.
  • Write and ship production code (Python, TypeScript, Node) directly in customer codebases, working as a hands-on contributor.
  • Evangelize Twilio within B2B builder communities by driving net new POCs and demos that bring architectures to life.

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is dedicated to remote-first work and a strong culture of connection and global inclusion, offering a vibrant team environment.

$58,400–$65,700/yr
Canada 6w PTO

  • Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
  • Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
  • Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.

Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.

US Unlimited PTO 16w maternity 16w paternity

  • Design, build, and deploy AI-powered solutions connecting Remote’s platform to customer systems and workflows.
  • Work at the frontier of practical AI, shipping reliable, observable, and secure systems in production.
  • Own customer outcomes from discovery through production rollout with high autonomy and direct influence on product roadmap.

Remote is a global HR platform that helps businesses recruit, pay, and manage international teams compliantly. The company fosters a future-focused, async culture with team members across 6 continents and emphasizes innovation, automation, and AI.

$190,000–$225,000/yr
US

  • Build and maintain end-to-end deployment pipelines for AI-powered applications, including artifact builds, environment promotion, rollback, and observability hooks.
  • Stand up and operate the runtime and lifecycle infrastructure for production agents, including deployment, versioning, monitoring, rate-limiting, and retirement.
  • Design and build the shared developer harness that every AI-powered service uses: prompt management, model routing, retries, tracing, eval hooks, and policy enforcement.

RxSense is a healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. As a leader in SaaS technology for healthcare, the company offers innovative solutions with integrated intelligence on a single enterprise platform, connecting the pharmacy ecosystem.

$200,000–$220,000/yr
US Unlimited PTO

  • Set technical direction across multiple services and teams as a senior individual contributor.
  • Define AI platform patterns including agent orchestration, tooling, governance hooks, and evaluation surfaces.
  • Stay hands-on, designing and building production systems in Python across the AI stack.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. Serving 20,000 client companies globally, including 30% of the Fortune 500, the company fosters a diverse, inclusive culture that blends entrepreneurial spirit with enterprise investment.

US

  • Evolving the AI knowledge platform with retrieval, indexing, and synthesis for organization-wide use.
  • Architecting and operating agentic infrastructure on AWS with cost guardrails and observability.
  • Partnering with product engineering to define the AI platform API surface and building reference agent implementations.

ShiftKey is a healthcare workforce marketplace that connects facilities with licensed professionals to fill shifts, addressing staffing shortages. The company fosters an inclusive and collaborative culture, valuing diverse perspectives.

Global

  • Architect and manage production-grade AI systems for real-time market intelligence and user engagement.
  • Build and scale high-performance systems with extreme low latency, supporting tools like the 24/7 Terminal and BOOST Scanner.
  • Lead on-demand AI initiatives from concept to deployment, ensuring seamless data-to-insight lifecycles and commercial ROI.

Crypto Banter is the world's number one live crypto streaming channel, covering Bitcoin, breaking news, and market moves daily. With over 140 team members and 85k daily active users, we are a fast-growing, passionate group of enthusiasts and entrepreneurs.

US

  • Ship AI-driven GTM automations to replace manual workflows in prospecting, enrichment, campaign ops, and reporting.
  • Build outbound engines, inbound lifecycle flows, content pipelines, and GTM data layers using LLM APIs and modern stacks.
  • Work autonomously and deliver working tools weekly, with measurable impact on hours saved and pipeline moved.

Rwazi is a global consumer intelligence platform that helps businesses understand consumer behavior. The company is a fast-growing startup with a culture of shipping quickly and iterating.

Global

  • Build repeatable systems for creating AI-powered digital products using existing platforms and APIs.
  • Integrate AI capabilities with the tech stack and create end-to-end flows from product creation to payment processing.
  • Deploy successful products across an affiliate network and iterate based on conversion performance.

SnappyCX builds AI-powered digital products and systems. They are a hands-on, practical team focused on shipping working solutions and repeatable systems, with a culture of rapid implementation.

India

  • Design and build AI-driven support workflows using Forethought, Salesforce, and Jira.
  • Improve AI resolution, deflection, and routing accuracy through continuous testing and optimization.
  • Partner with cross-functional teams to deploy scalable, governed automation that enhances customer experience.

Granicus provides cloud-based solutions for government agencies to improve interactions with constituents. Over 25 years, they serve 5,500 agencies and 300 million citizens, with a remote-first culture.

United States

  • Lead and grow two engineering teams focused on AI enablement and EHR agentic integration.
  • Drive execution of the AI Unlock program and Athena lab-ordering roadmap, managing cross-team delivery.
  • Hire and onboard new engineers, ensuring rapid productivity in agentic-coding workflows.

Aledade is a healthcare technology company focused on empowering primary care through data and AI. With a team of engineers and healthcare experts, they foster a culture of innovation and collaboration in a regulated environment.

$188,240–$235,300/yr
US

  • Lead the architecture and long-term technical roadmap for a global distributed systems platform.
  • Pioneer AI-driven development workflows using LLMs to accelerate code generation and automation.
  • Mentor senior engineers and drive technical excellence across multiple teams, balancing innovation with reliability.

Twilio is a cloud communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.

US 6w PTO

  • Build multi-agent AI systems and automation platforms for Marketing Operations at scale.
  • Design and implement LLM integrations, backend services, and agentic workflows.
  • Partner with cross-functional teams to identify high-impact automation problems and ship measurable solutions.

Grafana Labs is the company behind the open observability cloud, offering a fully managed platform with AI capabilities to help organizations monitor and optimize their systems. With over 1,600 team members across 40+ countries and backed by top investors, we maintain a 100% remote, collaborative culture rooted in open source and innovation.

$90,000–$150,000/yr
United States

  • Design and deliver production AI and agentic systems across document intelligence, workflow automation, and copilots.
  • Own architecture decisions for LLM-based systems, including retrieval, tool use, orchestration, memory, and evaluation.
  • Manage evals and observability for production AI, ensuring system accuracy and detecting regressions.

Maxwell is a mortgage technology and fulfillment company on a mission to make lending simpler, faster, and more accessible. It is a remote-first team that takes craft seriously and moves with intention, building a cutting-edge AI company in mortgage technology.

$119,981–$179,971/yr
US Unlimited PTO

  • Develop and integrate AI-powered systems to support EdReports' curriculum review process, including data pipelines, retrieval systems, and prompt workflows.
  • Build internal tools and interfaces for users to interact with AI outputs, ensuring accessibility and security.
  • Collaborate with product managers and subject matter experts to translate user needs into scalable technical solutions.

EdReports.org is a nonprofit that publishes free, online, evidence-rich reviews of instructional materials to improve curriculum quality. They have a remote-first culture and are committed to diversity, equity, and inclusion.

Global

  • Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers, using tools like curl and Postman to reproduce bugs.
  • Respond to developer inquiries across support channels with clarity and empathy, translating complex technical root causes into human-friendly explanations.
  • Identify patterns in support requests, advocate for documentation and API improvements, and collaborate with product and engineering to prevent future issues.

OpenRouter is the unified interface for large language models, routing billions of tokens every month to help developers build AI applications without provider lock-in. The company is a small, focused team backed by top-tier investors with a culture of autonomy and trust.

US Canada

  • Lead end-to-end development for the AI platform and customer experiences, from initial roadmap to rollout.
  • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails balancing latency, cost, and accuracy.
  • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.

Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance and expanding into home, motorcycle, and more. The company has 5M+ customers, raised $240M+, and has been profitable since 2024 with a fully remote team and offices in Palo Alto, New York, Chicago, and Toronto.