Take ownership of support tickets and drive them through to resolution across teams.
Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.

Qualifications:

2+ years of customer service experience, preferably in a contact center environment.
Strong communication skills, both written and verbal.
Strong technical and troubleshooting skills (PCs and Internet computing).

Benefits:

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.

RealPage

RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.

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