New Associate, Product Support - Creator

About the Role:

• ShopMy is seeking a dedicated Associate, Creator Support to join the Product Support Team.
• You will be on the front lines helping Creators unlock the full potential of the ShopMy platform.
• This is an early-career opportunity to dive into the technical side of the product and sharpen problem-solving skills.

Responsibilities:

• Assist the Creator Support team in managing inbound support requests from Creators, ensuring timely and accurate resolution.
• Troubleshoot technical issues and escalate complex cases to Product and Engineering when needed.
• Document product issues, recurring trends, and user feedback; contribute to building support resources.

Qualifications:

• Bachelor’s Degree or equivalent experience with 1–2 years in customer support or product operations.
• Strong written and verbal communication skills with the ability to relay technical concepts clearly.
• Highly organized, detail-oriented, and proficient with tools like Google Suite, Microsoft Office, and Zoom.

Benefits:

• Medical & Dental Coverage at 70%, Equity, and a 401k program with 3% automated contribution.
• Flexible PTO, 14 weeks of parental leave, and stipends for wellness, technology, and learning.
• Company retreats, Wellhub Membership, and the opportunity to monetize your influence through a ShopMy page.