Source Job

Unlimited PTO

  • Build strong relationships with clients as a strategic partner to ensure long-term success.
  • Develop deep product expertise to address customer inquiries and lead clinical webinars.
  • Collaborate with support and onboarding teams to drive client satisfaction and retention.

MS Excel EMR Systems Communication Technical Skills

20 jobs similar to Associate Client Success Manager (B2B SaaS)

Jobs ranked by similarity.

$71,000–$86,000/yr
US

  • Develop and maintain long-term relationships with clients by understanding their priorities and ensuring they receive value from Surglogs’ software.
  • Educate customers on new features, best practices, and monitor utilization to identify upsell and expansion opportunities.
  • Onboard and train new customers with unique success plans, and ensure annual subscription renewals.

Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to lead the movement together.

$86,000–$98,000/yr
US 18w maternity 16w paternity

  • Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
  • Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
  • Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.

Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.

United States 3w PTO

  • Manage patient intake, scheduling, and payment collection to support clinic growth.
  • Handle virtual check-ins, welcome calls, and authorization management via WelcomeWare platform.
  • Track and analyze reports on patient metrics, referrals, and clinical performance using Power BI.

Upstream Rehabilitation provides outpatient physical therapy and rehabilitation services across multiple locations. As a large organization, they emphasize a collaborative, patient-centered culture and support for teammates.

$55,500–$61,500/yr
Canada Unlimited PTO 8w maternity 8w paternity

  • Manage a large portfolio of SMB customers, focusing on retention and product adoption.
  • Build and maintain strong customer relationships, acting as the main point of contact.
  • Drive customer satisfaction and growth by leveraging AI tools and usage analytics.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.

North America Unlimited PTO 16w maternity 12w paternity

  • Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
  • Develop strategic account plans and build strong customer relationships to ensure success.
  • Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

$64,738–$84,159/yr
US

  • Partner with senior team members to leverage account management systems and dashboards to identify opportunities for revenue growth.
  • Consult with clients on planning, executing, and analyzing tailored engagement strategies to drive member activation and retention.
  • Lead client engagement initiatives, collaborating with Marketing and cross-functional teams to design events and support new account implementations.

Crossover Health is a national, team-based medical group delivering an innovative Primary Health model that integrates primary care, physical medicine, mental health, and more. The company focuses on wellbeing and prevention, and it is building a community of members that embraces healthcare as a proactive part of their lifestyle, fostering a collaborative and interdisciplinary culture.

US

  • Deliver growth by owning the entire sales cycle from product presentation to deal closure, exceeding targets and engaging multiple stakeholders.
  • Inform product and marketing strategy by understanding client pain points and providing feedback to improve sales velocity and adoption.
  • Enable customer success by collaborating with internal teams to transition new customers onto the platform and set them up for value realization.

Tekmetric provides all-in-one, cloud-based software for auto repair shops to simplify operations and improve customer service. Founded in Houston in 2017, the company has grown from a single shop's vision into an industry-leading solution, fostering a culture that values transparency, integrity, innovation, and a service-first mindset.

US

  • Serve as a strong advocate for customers and end users, representing their needs within the organization.
  • Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
  • Lead process improvement and optimization initiatives that drive measurable value for customers.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.

$45,000–$60,000/yr
US

  • Serve as primary point of contact for managed services clients, driving adoption and retention.
  • Manage onboarding, escalation, proactive relationship management, and expansion opportunities.
  • Maintain customer records, analyze health and revenue trends, and translate feedback into improvements.

ePlus provides technology solutions and managed services, believing technology is a people business. The team is collaborative, innovative, and committed to diversity, inclusion, and work-life balance.

$85,000–$95,000/yr
US

  • Deliver exceptional service to assigned clients by building strong relationships and demonstrating ROI throughout their lifecycle.
  • Develop and execute comprehensive Client Account Plans based on deep understanding of Intelerad's products and clients' healthcare IT needs.
  • Monitor client health indicators, engagement levels, and product adoption to proactively identify risks and coordinate mitigation efforts.

Intelerad provides medical imaging solutions that streamline information flow and simplify complex processes to improve patient outcomes. With nearly 800 employees across four countries, the company fosters a collaborative culture focused on innovation and client success.

US 3w PTO

  • Conduct initial PT evaluations, develop home exercise programs, and provide follow-up virtual visits for MSK patients.
  • Collaborate with physicians, coaches, and clinicians to ensure favorable outcomes and refine clinical protocols.
  • Educate patients on condition management, ergonomics, and pain science while identifying red flags for escalation.

Protera Health is a health-tech startup transforming musculoskeletal care through virtual orthopedic services. As a small, collaborative startup founded by surgeons and value-based care experts, it fosters an innovative, patient-centered culture.

Global

  • Greet patients virtually and provide outstanding customer service, managing the first point of contact.
  • Handle administrative tasks including electronic scheduling, data entry, and verifying patient information.
  • Maintain patient charts, process payments, and perform other duties to support the clinic's operations.

JACO Rehab provides individualized physical therapy, injury prevention, and performance services to help patients in Hawaii recover and excel. Since 1998, they have grown to four locations and helped thousands, fostering a family-friendly, supportive environment focused on one-on-one care.

$75,000–$90,000/yr
US

  • Own customer relationships and create playbooks to drive success across a rapidly growing customer base.
  • Develop deep product and market understanding to articulate value to technical and executive audiences.
  • Manage renewals, identify expansion opportunities, and build customer advocates.

Recast Software empowers organizations to better manage and support users and devices by simplifying IT teams' work and enabling secure, compliant environments. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in over 125 countries, impacting millions of devices and people.

$43,800–$43,800/yr
Canada United States UK

  • Own our free website checkup calls, giving clinic owners clear and actionable recommendations that turn cold leads into warm ones
  • Grow into running demos and intro calls across all four services, helping owners feel confident in exactly what they're saying yes to
  • Drive your own pipeline in Close CRM, nurturing and following up on a high volume of warm inbound leads

Jane is a founder-led, high-growth SaaS company building products that thousands of clinics rely on to run their businesses. With over 700 employees working remotely across Canada, the US, and the UK, Jane is united by a mission to help the helpers and embraces AI and growth.

$100,000–$115,000/yr
US Unlimited PTO

  • Manage partner accounts, drive growth, and serve as the primary bridge between sales, operations, and clinical teams.
  • Own program metrics, performance analytics, and identify optimization opportunities to ensure program health.
  • Lead end-to-end implementation of new partnerships and resolve escalations proactively.

Jukebox Health partners with health plans to make homes safer and more accessible for older adults and high-needs populations. It is a fast-growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.

US

  • Own a portfolio of strategic accounts, setting account strategy and owning revenue targets in a fully remote role.
  • Manage complex client engagements by building executive-level relationships and identifying growth opportunities like cross-selling and upselling.
  • Work closely with delivery, technical, legal, and finance teams to ensure sustainable commitments and account growth.

Nortal is a technology services company that delivers complex solutions for enterprises and public sectors, focusing on digital transformation and AI. The company values autonomy, open communication, and diversity, and supports a close-knit remote team in LATAM with wellness and professional development resources.

US

  • Respond to client inquiries and provide timely updates on prescription status
  • Monitor prescription workflows and proactively flag delays or discrepancies
  • Assist with reshipments and coordinate issue resolution with internal teams

Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They have a dynamic team that values expertise, ideas, and diverse perspectives, fostering an environment for innovation and meaningful impact on patient care.

UK 2000w PTO

  • Guide assigned customers through the customer journey, ensuring they meet milestones and business outcomes.
  • Monitor customer health, execute predefined plays to mitigate churn, and collaborate cross-functionally to resolve issues.
  • Partner with Business Value Consultants to optimize value and drive renewals and expansion opportunities.

Firstup is an intelligent communication platform that improves the employee experience by connecting over 17 million workers daily for 40 Fortune 100 companies. With a focus on workforce communications and technology, it fosters a high-growth, inclusive environment where ideas are rewarded.

US 14w maternity 14w paternity

  • Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
  • Build trusting relationships with customers, understand their business goals, and drive product adoption.
  • Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.

Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.