Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Answer inbound calls and assist members with questions related to AAA memberships, delivering personalized solutions.
Engage with members using strong communication and a problem-solving mindset in a non-scripted environment.
Navigate multiple systems while multitasking and maintaining a positive attitude in a fast-paced telework setting.
AAA Auto Club Enterprises is the largest club within the national AAA federation, providing insurance and membership services to over 18 million members. With nearly 17,000 employees across 24 states, they foster a diverse and inclusive culture focused on delivering legendary lifetime service.
Schedule customer appointments for collision repair and estimates following Standard Operating Procedures.
Professionally manage high-volume inbound and outbound customer communications with empathy and precision.
Support rental reservations and tows while resolving inquiries and multitasking across systems.
Crash Champions is the largest founder-led multi-shop operator of high-quality collision repair service in the U.S., with more than 650 locations across 38 states. Founded in 1999, the company champions a People First culture focused on superior service and supporting team members.
Serve as the main guest contact for 108+ Smoky Mountain vacation rental cabins during assigned hours.
Handle guest messages and calls across text, email, Airbnb, and VRBO.
Coordinate after-hours maintenance with local vendors and log all interactions for smooth handoffs.
Hire Hangar is a talent placement company connecting top talent with vetted employers. They focus on providing competitive pay and real growth opportunities for contractors.
Manage large amounts of inbound calls in a timely manner following communication scripts.
Identify customer needs, clarify information, research, and provide solutions or alternatives while upselling products when possible.
Remain positive and professional in all customer interactions, with flexibility to cross train as requested.
Five Star Call Centers provides customer service solutions for clients by handling telephone inquiries. They are a diverse employer committed to hiring the best people, with values of professionalism and EOE compliance.
Field customer inquiries and respond to varying questions, issues, and concerns in innovative ways.
Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
Calmly resolve and de-escalate issues while tracking call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, they are a force for good in their communities and for their clients.
Assist customers via phone, email, chat, and social media to ensure a positive experience.
Resolve inquiries efficiently using multiple systems and take ownership until resolution.
Maintain product knowledge and meet service level agreements while providing accurate information.
We provide finance and insurance solutions for the automotive industry, offering vehicle protection plans. With over 60 years of experience, we serve thousands of dealerships and financial institutions across the U.S.
Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to ensure positive experiences.
Exceed satisfaction goals with strong communication and problem-solving skills.
InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.
Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.
Assist customers with product, shipping, billing, and order inquiries.
Research and resolve concerns using multiple systems and root cause analysis.
Meet contact center performance metrics to ensure customer satisfaction.
Golden Customer Care provides customer service for health, wellness, beauty, and pet brands. We offer a supportive culture with benefits like no-cost insurance, employee stock ownership, and room for growth.
Answer inbound calls and make outbound calls to create sales opportunities for the retail sales team.
Qualify customers for the reverse mortgage program using scripted guidelines and transfer interested leads.
Update the sales CRM with notes and schedule follow-up appointments to maintain the pipeline.
Longbridge Financial provides home equity solutions for seniors, helping them access their home equity for retirement. With an "Excellent" Trustpilot rating and over a thousand testimonials, they've been named a Great Place to Work three years running, fostering a supportive and growth-oriented culture.
Serve as primary point of contact for clients, managing inbound/outbound communications with professional excellence.
Resolve inquiries via phone, email, chat, or social media, de-escalating issues and escalating when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion, diversity, and career growth.
Deliver professional and courteous service via phone, email, or web inquiries.
Identify opportunities for upselling and cross-selling to meet client needs.
Collaborate with team members and leadership to support customers throughout the full policy cycle.
Sutherland is a global digital transformation company that helps clients achieve greater agility and transform automated customer experiences. With over 35 years in business and a Great Place to Work certification, they foster a culture of problem-solving, relationship-building, and career growth.
Handle high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear guidance on policies, payments, and coverage.
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy.
Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions.
Kin makes homeowners insurance simpler and more affordable using data, technology, and human support. Founded in 2016, Kin is a remote-first employer with over 35 states, serving customers in 14 states, and recognized as a Best Place to Work and one of America's Best Customer Service Providers.
Manages high volume of outbound and incoming member calls regarding delinquent accounts.
Makes payment arrangements and contacts members to discuss outstanding balances.
Utilizes knowledge of bankruptcy, repossession, and other processes to resolve accounts.
Peak Credit Union is a financial cooperative that provides banking services to its members. The company emphasizes strong connections with members and local communities, and promotes a collaborative and supportive work environment.
Handle inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex issues to leadership and maintain accurate case notes in Richpanel.
Meet CSAT, first response time, and resolution time targets for the live call channel.
Rosabella provides customer support services, handling order issues, product questions, and billing. The company is building its live call support team, currently with 3 representatives, aiming to grow to 12, and values output-focused work and accountability.
Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
Uphold extraordinary customer relations and resolve issues by coordinating with health plan personnel.
Adhere to compliance guidelines, HIPAA regulations, and document all interactions meticulously.
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees across 40+ locations worldwide and fosters an inclusive, supportive work environment.
Handle English- and Mandarin-speaking customer inquiries via phone, email, and instant messaging.
Prepare estimates, product details, pricing, and glass/order information; send invoices and collect deposits.
Coordinate approvals, follow up with customers, and support scheduling using online tools.
Wing is on a mission to redefine the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company provides job security, stability, and an inclusive, supportive culture for its remote workforce.
Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events, owning customer questions and issues from initial contact through resolution.
Lead client onboarding experiences one-on-one and through live virtual webinars, confidently engaging and presenting to groups of clients while guiding them through the coaching programs.
Conduct proactive outbound outreach for onboarding, engagement, event attendance, account maintenance, and other customer experience initiatives.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals achieve their full potential. The company has been ranked in the top 100 on the Inc. 500 list and hosts major live events.
Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.