Bilingual Licensed Customer Service Agent

YOUR RESPONSIBILITIES:

• Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions.
• Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency.
• Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes.

WHAT YOU’LL BRING:

• Active Property & Casualty (P&C) or Personal Lines insurance license (required).
• Bilingual (Spanish-speaking) proficiency.
• 6+ months customer service experience in P&C (specifically, home insurance).

HOW WE SUPPORT YOU:

• Competitive pay with annualized compensation of $52,000 plus a $1,000 retention bonus.
• Comprehensive benefits including medical, dental, vision, 401(k) match, HSA, life insurance, and paid parental leave.
• 11 days of accrued PTO, 7 days paid sick leave, and 8 paid company holidays with option to earn additional PTO annually.