Handle high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear guidance on policies, payments, and coverage.
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy.
Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions.
Provide accurate insurance quotes and process policy changes while maintaining compliance with underwriting rules.
Deliver responsive customer service across phone, chat, and email in a fully remote call center environment.
Cross-sell insurance and membership products to meet customer needs and support sales performance.
Our partner provides insurance and membership solutions to customers. They are a large service-focused organization with a fully remote team and a fast-paced, high-volume environment.
Deliver excellent customer experience by building rapport, understanding needs, and providing knowledgeable support in a fast-paced environment.
Answer incoming calls, service existing accounts, educate customers on coverage, and resolve policy, billing, and account questions.
Quote additional insurance products, complete applications, meet performance objectives, and maintain knowledge of insurance products and regulations.
Our partner is a company providing insurance customer service and support across the United States. They offer a collaborative work environment focused on customer service, teamwork, and employee development with opportunities for growth.
Assist customers via phone, email, chat, and social media to ensure a positive experience.
Resolve inquiries efficiently using multiple systems and take ownership until resolution.
Maintain product knowledge and meet service level agreements while providing accurate information.
We provide finance and insurance solutions for the automotive industry, offering vehicle protection plans. With over 60 years of experience, we serve thousands of dealerships and financial institutions across the U.S.
Answer inbound calls and assist members with questions related to AAA memberships, delivering personalized solutions.
Engage with members using strong communication and a problem-solving mindset in a non-scripted environment.
Navigate multiple systems while multitasking and maintaining a positive attitude in a fast-paced telework setting.
AAA Auto Club Enterprises is the largest club within the national AAA federation, providing insurance and membership services to over 18 million members. With nearly 17,000 employees across 24 states, they foster a diverse and inclusive culture focused on delivering legendary lifetime service.
Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
Uphold extraordinary customer relations and resolve issues by coordinating with health plan personnel.
Adhere to compliance guidelines, HIPAA regulations, and document all interactions meticulously.
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees across 40+ locations worldwide and fosters an inclusive, supportive work environment.
Engage customers through inbound calls, guiding them through insurance comparison and switching processes.
Analyze customer needs with a consultative approach and identify up-sell and cross-sell opportunities.
Exceed monthly sales targets while maintaining accuracy and integrity of products sold.
Experian is a global data and technology company powering opportunities for people and businesses across financial services, healthcare, automotive, and more. With a team of 25,200 people in 32 countries, we foster a people-first, inclusive culture that has earned multi-award-winning recognition as a top workplace.
Handle inbound cancellation and outbound lapse-recovery calls.
Provide empathetic, consultative support in English and Spanish.
Meet retention KPIs and maintain accurate records.
The hiring company is a life insurance provider focused on helping policyholders maintain valuable coverage. It fosters a customer-centric culture in a fast-paced, remote-friendly call center environment.
Connect with homeowners via inbound inquiries to recommend tailored insurance solutions and close sales.
Consistently meet or exceed sales targets through consultative techniques and company-provided leads.
Simplify complex insurance concepts, guide customers to the best coverage, and collaborate cross-functionally.
Kin makes homeowners insurance simpler and more affordable using data, technology, and human support. Founded in 2016, Kin is a remote-first employer with team members across 35+ states and has been recognized as a Best Place to Work.
Welcome inbound shoppers by connecting with customers who started their search in the app, creating trust and engagement over the phone.
Simplify complex insurance details across 55+ carriers to help customers find the best protection for their budget.
Solve concerns with empathy and guide customers to finalize their ideal policy, leaving them confident in their coverage.
Jerry is the #1 rated app for car owners, helping over 5 million people save money on insurance, repairs, and loans with warmth and simplicity. We have raised $240M+, are profitable since 2024, and our team comprises talented leaders from top companies, with a culture of kindness and ownership.
Handle first notice of loss claims for non-complex auto and property insurance claims.
Explain claims processes and answer customer questions with empathy and clarity.
Maintain accurate claim files and coordinate with vendors and third parties.
The company provides auto and property insurance claims services. They foster an inclusive and diverse workplace culture with a focus on employee development and community involvement.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance. The company has reached 5M+ customers, raised $240M+, and has been profitable since 2024, operating with a fully remote culture.
Schedule customer appointments for collision repair and estimates following Standard Operating Procedures.
Professionally manage high-volume inbound and outbound customer communications with empathy and precision.
Support rental reservations and tows while resolving inquiries and multitasking across systems.
Crash Champions is the largest founder-led multi-shop operator of high-quality collision repair service in the U.S., with more than 650 locations across 38 states. Founded in 1999, the company champions a People First culture focused on superior service and supporting team members.
Resolve inbound customer calls, identify solutions, and execute or escalate as necessary.
Manage inbound and outbound calls to meet or exceed call center metrics while providing excellent customer service.
Advocate for customers by identifying trends and systemic issues and escalating internally.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get consumer products to market faster. As a remote-first company, they offer opportunities for high performing individuals to have deep impact in the fast growing fintech space.
Take great care of customers by catching gaps, discounts, and renewal spikes they didn't know about.
Answer inbound calls and process service requests for auto, home, and other policies.
Problem-solve to remove barriers and improve the product by sharing customer feedback.
Jerry.ai builds an AI agent to help people manage their car and home ownership, including insurance, repairs, and financing. The company has over 5 million customers, is fully remote, and has a team-oriented culture.
Guide engaged users through the insurance purchasing process with no cold-calling.
Simplify the process by comparing 55+ insurance companies to find the best fit.
Close deals by helping customers finalize their new policy.
Jerry is the #1 rated app for car owners, helping over 5 million people save money on insurance, repairs, and loans. Since 2019, they have become one of the fastest-growing tech companies in the U.S., with a profitable, fully remote team of over 5 million customers.
Serve as the first point of contact, resolving member needs with warmth and professionalism in a single interaction.
Guide members through enrollment, eligibility, device setup, and scheduling with genuine care.
Maintain compliance, record interactions accurately, and provide operational support across multiple platforms.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. The team is passionate, united by a shared purpose, and has raised over $100 million, named a Newsweek Top Most Loved Workplace.
Respond to inbound calls from existing customers to process service requests such as adding or removing vehicles and drivers.
Help customers with questions about insurance policies, coverages, and benefits, and make changes to existing policies.
Retain Jerry policyholders by actively finding solutions for customers at risk of cancellation.
Jerry.ai built the first app to manage all car ownership needs, from insurance shopping to repairs, and has grown to over 5 million customers since 2019. They are a remote-first team of 240+ employees, backed by Y Combinator, and have been profitable since 2024.
Manage all aspects of client personal insurance needs, from information gathering to policy administration.
Explain coverages, suggest enhancements, and resolve customer inquiries.
Maintain client relationships, handle account records, and process renewals and endorsements.
Hilb Group is a Top 25 middle-market independent insurance broker offering property & casualty, employee benefits, HR consulting, and retirement services. The company provides the resources of a big broker with personal service, and values trust, passion, integrity, and growth.
Handle inbound customer calls and provide thoughtful guidance on insurance coverage and policy needs.
Research, troubleshoot, and resolve complex customer inquiries using internal systems and tools.
Contribute ideas to improve tools, product experiences, and customer service processes.
The company is a partner in the insurance industry, helping customers navigate coverage with clarity and ease. It is a remote-first organization focused on customer service excellence, valuing empathy, independence, and collaboration.
Handle inbound calls and warm leads to consult customers on insurance needs and match coverages.
Convert sales leads into policyholders using your sales expertise and customer-centric approach.
Receive paid training, licensing, and a supportive remote work environment from day one.
Liberty Mutual is a Fortune 100 insurance company helping customers protect their assets and pursue their goals. They offer a supportive culture with comprehensive benefits, flexible work arrangements, and opportunities for growth.