Spanish Bilingual Healthcare Representative

What You'll Be Doing:

• Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
• Uphold extraordinary customer relations and resolve issues by coordinating with health plan personnel.
• Adhere to compliance guidelines, HIPAA regulations, and document all interactions meticulously.

What You Bring:

• Fluency in both Spanish and English, with at least two years of customer service or healthcare member-interaction experience.
• High School Diploma or GED required, with strong analytical and problem-solving abilities.
• Typing speed of at least 35 WPM with a 5% or lower error rate.

What You Will Get:

• Competitive hourly rate with performance-based increases.
• Full health insurance coverage including medical, dental, and vision plans.
• Opportunities for career growth and an inclusive work environment.