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• Respond to inbound calls from prospective customers for auto, home, and other insurance policies.
• Educate customers on policy details like coverage and pricing, and prepare quotes through carriers.
• Problem-solve and objection-handle to help customers bind a policy with Jerry.

Jerry.ai is building an AI agent to manage physical assets, starting with car insurance and expanding into home and other areas. They have over 5 million customers, raised $240M+, and have been profitable since 2024, with a fully remote team and offices in several US cities and Toronto.

• Take great care of customers by catching gaps, discounts, and renewal spikes they didn't know about.
• Answer inbound calls and process service requests for auto, home, and other policies.
• Problem-solve to remove barriers and improve the product by sharing customer feedback.

Jerry.ai builds an AI agent to help people manage their car and home ownership, including insurance, repairs, and financing. The company has over 5 million customers, is fully remote, and has a team-oriented culture.

• Handle inbound customer calls and provide thoughtful guidance on insurance coverage and policy needs.
• Research, troubleshoot, and resolve complex customer inquiries using internal systems and tools.
• Contribute ideas to improve tools, product experiences, and customer service processes.

The company is a partner in the insurance industry, helping customers navigate coverage with clarity and ease. It is a remote-first organization focused on customer service excellence, valuing empathy, independence, and collaboration.

• Provide front-line customer support for policyholders via phone and email, resolving issues on policies, coverage, billing, and claims.
• Communicate complex insurance concepts in plain language and document all interactions thoroughly in internal systems.
• Work independently in a fast-paced remote environment, collaborating with the CS and Claims team to improve processes and workflows.

Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance and protection programs. We have raised $30M and are backed by world-class investors such as Y Combinator, QED, and others, with a remote-first team that values collaboration and merit.

• Guide engaged users through the insurance purchasing process with no cold-calling required.
• Simplify the process by helping customers compare over 55 insurance companies to find the best fit.
• Close deals by finalizing new policies and providing an incredible customer experience.

Jerry is building the first AI agent to manage physical assets, starting with car insurance and expanding into home, motorcycle, RV, and beyond. We've reached 5M+ customers, raised $240M+, and have been profitable since 2024 with offices in Palo Alto, New York, Chicago, and Toronto.

• Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims.
• Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy.
• Document interactions and maintain customer privacy while using critical thinking to resolve concerns.

Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.

• Provide responsive and professional support to insurance agents and carriers via phone, email, and chat.
• Review and process policy documentation including applications, binders, and endorsements.
• Maintain accurate records in CRM systems and collaborate with internal teams for high-quality service.

The company provides commercial auto insurance support and services to a nationwide network of insurance professionals. They operate in a fast-paced remote environment and emphasize customer service and operational excellence.

• Respond to agent inquiries via calls, chats, and emails, providing accurate information and timely resolutions.
• Review and process carrier appointment requests, ensuring accuracy and compliance with carrier requirements.
• Maintain accurate records in HubSpot CRM and collaborate with internal teams to streamline processes and enhance the agent experience.

First Connect Insurance Services is a digital platform that provides independent insurance agents access to over 150 top US carriers, enabling them to sell home, auto, and small business policies. We have thousands of active agents with hundreds joining monthly, and we are committed to accelerating growth with a culture of dedication and care.

• Provide accurate and timely responses to travel insurance calls, identifying customer needs and aligning them with appropriate products.
• Cultivate strong customer relationships by delivering exceptional experiences and resolving issues with independence.
• Work remotely within the USA during business hours, leveraging communication and teamwork skills to achieve team goals.

Sutherland is a global business process outsourcing company that provides customer experience and digital services. The company emphasizes diversity and career growth, with 80% of frontline leaders promoted from within.

• Deliver excellent customer experience by building rapport, understanding needs, and providing knowledgeable support in a fast-paced environment.
• Answer incoming calls, service existing accounts, educate customers on coverage, and resolve policy, billing, and account questions.
• Quote additional insurance products, complete applications, meet performance objectives, and maintain knowledge of insurance products and regulations.

Our partner is a company providing insurance customer service and support across the United States. They offer a collaborative work environment focused on customer service, teamwork, and employee development with opportunities for growth.

• Handle inbound calls and warm leads to convert prospects into policyholders.
• Use sales expertise to consult customers on insurance needs and match coverages.
• Represent the Liberty brand with integrity and a customer-centric focus.

Liberty Mutual is a Fortune 100 insurance company providing property and casualty insurance. With a large workforce and a culture focused on inclusion and professional development, they offer comprehensive benefits and flexible work arrangements.

• Handle First Notice of Loss (FNOL) calls for auto and property insurance customers.
• Gather, verify, and document claim information while explaining the claims process.
• Provide empathetic, professional customer service in a high-volume remote environment.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The partner company fosters a supportive, collaborative culture with a focus on professional development and flexibility, though employee size is not specified.

• Provide virtual support to clients via Zoom and phone appointments to understand their needs and offer timely assistance.
• Assist clients with applications, enrollments, policy updates, and related documentation.
• Develop communication, product knowledge, and leadership capabilities through structured training and mentorship.

This company provides virtual customer service support for clients to understand their benefits. It is a remote-first organization that offers comprehensive training and mentorship programs.

• Provide exceptional inbound phone support to Copart Members throughout their membership lifecycle.
• Resolve customer inquiries with a focus on first-call resolution and maintain professional communication.
• Utilize company resources to gather information and offer solutions, meeting customer needs efficiently.

Copart is a technology leader and premier global online vehicle auction platform, connecting sellers to over 750,000 buyers in 190+ countries. With over 200 facilities worldwide, Copart fosters a diverse and inclusive culture where employees are encouraged to innovate and contribute meaningfully.

• Own high-volume inbound and outbound customer interactions via phone, chat, and email, delivering clear guidance on policies, payments, and coverage.
• Handle policy creation, updates, endorsements, payments, and refunds with accuracy and urgency.
• Educate policyholders on coverage details and policy changes, ensuring they can make informed decisions about their homes.

Kin provides homeowners insurance that is clear, fair, and affordable, using data and technology to help homeowners thrive in the face of climate risks and rising costs. Founded in 2016, Kin is a remote-first employer with over 600 employees across more than 35 states, known for its strong growth, customer satisfaction, and recognition as a top workplace.

• Handle inbound FNOL calls for motor insurance claims, delivering a calm and reassuring customer experience.
• Capture accurate incident details and maintain compliance with industry regulations and data protection standards.
• Negotiate claim settlements and assess liability, remaining alert to potential fraudulent activity.

WNS is a leading Business Process Management company that combines deep industry knowledge with technology and analytics to provide digital solutions across 10 industries. They serve over 400 clients with a workforce of 64,000+ employees.

• Respond to inbound customer calls and provide exceptional service for financial products.
• Manage customer inquiries, payment processing, and account updates.
• Maintain high-quality communication and adaptability in a remote, fast-paced environment.

Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. It is a values-driven organization with a focus on inclusion and culture, employing a diverse workforce.

• Proactively place outbound calls and handle inbound calls to uncover homeowner project needs and match them with pros.
• Participate in pilots, tests, and process improvements to shape new tools and workflows.
• Collaborate with the team and meet performance metrics like conversion rate and customer satisfaction.

Angi powers the home services industry by connecting homeowners with skilled pros. With 9 brands in 8 countries and over 300 million projects completed, they foster a collaborative and innovative culture.

• Manage incoming customer calls to guide them through the loan application process.
• Proactively follow up with customers to encourage completion of loan applications.
• Ensure high customer satisfaction by explaining product features and benefits.

Enova is a financial technology company that provides online financial services through its AI and machine learning platform. It is a large organization with a values-driven culture focusing on inclusion and employee growth.

• Engage customers through inbound calls, guiding them through insurance comparison and switching processes.
• Analyze customer needs with a consultative approach and identify up-sell and cross-sell opportunities.
• Exceed monthly sales targets while maintaining accuracy and integrity of products sold.

Experian is a global data and technology company powering opportunities for people and businesses across financial services, healthcare, automotive, and more. With a team of 25,200 people in 32 countries, we foster a people-first, inclusive culture that has earned multi-award-winning recognition as a top workplace.