Licensed Customer Service Agent

THE OPPORTUNITY:

• We’re looking for a Licensed Customer Service Agent to deliver fast, accurate, and human support to homeowners.
• This role is critical in ensuring policyholders receive knowledgeable guidance on coverage, payments, and policy updates.
• You’ll serve as the first line of support primarily over the phone, with additional support via chat and email.

YOUR RESPONSIBILITIES:

• Own high-volume inbound and outbound customer interactions across phone, chat, and email.
• Create, update, and process homeowners insurance policies, endorsements, payments, and refunds.
• Educate policyholders on coverage details, policy changes, and next steps.

WHAT YOU'LL BRING:

• Active Property & Casualty (P&C) or Personal Lines insurance license.
• 6+ months customer service experience in P&C (specifically home insurance).
• Experience working in a high-volume call center or customer support environment.

HOW WE SUPPORT YOU:

• Competitive annualized compensation of $50,000 with a $1,000 retention bonus.
• Comprehensive benefits including medical, dental, vision, 401(k) match, and paid parental leave.
• 11 days of accrued PTO, 7 days paid sick leave, and 8 paid company holidays per year.