Customer Service Advisor - Remote Part-time

Basic Purpose and Function:

• Provide excellent customer service by answering calls promptly and handling claims professionally.
• Negotiate claims within Service Level Agreements to ensure economic terms and excellent service.

Key Tasks:

• Answer and sign off calls per agreed procedures, handling inbound FNOL motor insurance claims.
• Capture detailed incident information and assess urgency, escalating complex cases as needed.
• Communicate clearly, manage customer expectations, and balance empathy with efficiency.

Work Schedule:

• Varied hours including weekday evenings, mornings, Saturdays, Sundays, and night shifts.
• Must commit to at least one weekend day plus bank holidays; flexibility for training period.