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Claims Service Representative 2 (Bilingual)
Partner Company
Canada
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Customer Service
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Claims Representative
Mercury Insurance
US
Customer Service
Communication
Multitasking
About the Role:
- You will manage homeowner property claims from investigation through resolution, ensuring accurate assessments and fair outcomes.
- You will apply your technical claims expertise, policy knowledge, and problem-solving skills to deliver meaningful support to customers.
- You will work in a fully remote environment, collaborating with claims professionals, vendors, and internal teams.
What You Will Do:
- Investigate claims, interpret coverage details, and negotiate settlements.
- Ensure all claim files are accurately documented and managed according to internal policies and regulatory requirements.
- Manage an active caseload while taking ownership of customer concerns and driving effective solutions.
What You Bring:
- 1-2 years of relevant claims advisor or property claims handling experience.
- Strong understanding of insurance policies, claim investigation processes, and settlement practices.
- Excellent communication, organization, and time management skills.
What We Offer:
- Fully remote work environment with flexible work arrangements.
- Competitive annual compensation ranging from $47,800 to $73,000 CAD.
- Benefits including retirement savings, wellness allowance, tuition reimbursement, and more.
Partner Company
The company is an insurance organization providing property claims services. It fosters a supportive culture with accountability, empathy, and continuous improvement, operating in a fully remote environment.