Similar Jobs
See allBilingual Care Management Support Assistant
Partner Company
Puerto Rico
Bilingual (English/Spanish)
Call Center Experience
Microsoft Office
Customer Retention Specialist
Confidential Company
Brazil
Communication
Empathy
CRM
New Account Executive (Bilingual)
Human Interest
US
Sales
CRM (Salesforce)
Negotiation
Bilingual Healthcare Customer Service Rep (Remote)
Carenet Health
US
Bilingual
Customer Service
Microsoft Outlook
Bilingual Community Engagement Specialist
Pair Team
US
Bilingual
Outreach
About the Role:
- Remote customer retention role for a life insurance provider.
- Engage with policyholders to prevent cancellations and recover lapsed policies.
- Balance empathy with measurable retention goals.
What You'll Do:
- Handle inbound cancellation calls and proactive outbound outreach.
- Recommend tailored policy solutions and explain product details.
- Maintain accurate records and meet contact-center KPIs.
What We're Looking For:
- Fluency in English and Spanish.
- Strong communication and problem-solving skills.
- Call center or insurance experience preferred.
Undisclosed
The hiring company is a life insurance provider focused on helping policyholders maintain valuable coverage. It fosters a customer-centric culture in a fast-paced, remote-friendly call center environment.